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SkipOKC's avatar
SkipOKC
New Contributor

Bounced Email notifications (mailbox quota exceeded)

There are basically two problems here. 

First I am getting "Bounced email notifications" based on the claim that the mailbox quota is exceeded. It is not constant, I still receive emails but several times a day I get an admin notice. 

I have contacted support and the only solution suggested was to clear my browser cache and then to restart the browser. Neither of those solutions have worked. According to support this should not occur because the system is set up to delete old emails after a period of time. And yet, somehow that is not happening, so I continue to randomly get notices of bounced emails.

Thinking I might just be able to go into Cox webmail and delete old emails on my own I tried that, leading to my second and , directly related problem: when I try to check my email via Cox Webmail I get this maddening little animation that runs continually.(see below) And that is all I get. No connection to Cox webmail. 

Some of the bounced emails are junk or things I don't really need anyway. But some are critical from friends and business associates that I definitely need to see. 

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @SkipOKC

    One easy way to check if you're using up the storage quota is to sign into classic webmail and click Manage Folders. Some email clients create their own deleted items folder which our system doesn't recognize. If this is the case items you're deleting may be going there instead of simply being deleted.

  • SkipOKC's avatar
    SkipOKC
    New Contributor

    That is easier said than done. I see only an icon to the new email system. Next to that icon is a red "0" which I assume indicates there are no emails or no unread emails in the box. Regardless, when I click on it, I get the endless loop mentioned above. I cannot see emails, folders or anything else beside that gray dot animation. 

    So how do I get to "classic" webmail?

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @SkipOKC

    If you're on the new webmail that process I suggested won't work. When using Apple devices deleting emails doesn't delete them but rather puts the emails in to a personal folder labeled according however it's not the deleted items folder established on the server. You can try looking for multiple folders for deleted items and be sure to empty them.
  • stinkfoot63's avatar
    stinkfoot63
    Contributor II

    I have contacted support and the only solution suggested was to clear my browser cache and then to restart the browser. Neither of those solutions have worked. According to support this should not occur because the system is set up to delete old emails after a period of time. And yet, somehow that is not happening, so I continue to randomly get notices of bounced emails

    Please excuse my rank ignorance of these matters but wouldn't an "inbox full" condition refer to something at the server level?  If so, how can clearing one's local browser cache and restarting the browser possibly address that?  Frankly I'd have struggled to not unleash my frustration on the support tech proffering that bit of business.  It seems to me that the advice is the product of someone too lazy to check matters on the server level. 

    To send a paying customer on what seems intuitively to be a wild goose chase is the height of disservice- particularly when it's either a reflection of how stupid the customer is seen as being or an indication of the Cox employee's lack of qualifications to render support.