Forum Discussion

for's avatar
for
New Contributor

billing

why are you not required to notify customers when billing increases due to bundle expiration, etc. 

1 Reply

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator

    Hi for,

    This forum is primarily intended for the discussion of technical issue among peers. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your account details and we'd be happy to assist you with this.