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Leah_Boddeker's avatar
Leah_Boddeker
New Contributor

Bill Increase?

Hello,

I wanted to know why my bill increased to $84.98. I also am inquiring about the billing period from 9/16-10/15 and why there are multiple charges on there for the internet service and modem. Also, I have been assessed late fees. Is this because the payment was late or because the balance wasn't paid in full? As you can see, I have had great payment history so I am asking for those late fee(s) to be waived. Anything you can do would be a great help. Thank you.

Leah Boddeker

Account 001 8502 235903801

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  • grymwulf's avatar
    grymwulf
    Contributor II

    Since this is a technical support forum, you might want to actually call in and talk to billing.

  • ColleenD's avatar
    ColleenD
    Moderator

    Leah,

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or by email at cox.help@cox.com.