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mmxcronocox's avatar
mmxcronocox
New Contributor

Bad route

I'm seeing a bad route and am unable to access the destination server in a reasonable time.

The bad hop appears to be from

 po4.lax-5-6k.ca.us

to

 be100-1033.nwk-1-a9.nj.us

and from

 be100-1033.nwk-1-a9.nj.us

to

 be100-1295.ldn-1-a9.uk.eu

Please help with these bad hops and resolve this route, and tell me what I can do about it.

bad route hops server gateway dns

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  • DerrickW's avatar
    DerrickW
    Valued Contributor
    Hi,

    Were you having trouble with a specific site? It looks like the latency occurs outside of our network based on those trace results.
  • grymwulf's avatar
    grymwulf
    Contributor II

    According to your traceroute it looks like the lag is induced by two long legs - California to New Jersey and the undersea cable to the UK - both types of connections that are something you can expect a bit of lag out of.

  • mmxcronocox's avatar
    mmxcronocox
    New Contributor

    I did a pathping. I see large packet loss. How do I fix the issue?

    Tracing route to underlord.dolphin-emu.org [144.76.176.24]

    over a maximum of 30 hops:
    0 hnguyen-win-home [192.168.0.88]
    1 192.168.0.1
    2 10.80.128.1
    3 100.127.1.8
    4 24-234-6-120.ptp.lvcm.net [24.234.6.120]
    5 sanjbprj02-ae0.0.rd.sj.cox.net [68.1.5.186]
    6 ae-25.r01.snjsca04.us.bb.gin.ntt.net [129.250.192.117]
    7 ix-ae-10-0.tcore2.SQN-San-Jose.as6453.net [209.58.116.21]
    8 if-ae-1-2.tcore1.SQN-San-Jose.as6453.net [63.243.205.1]
    9 if-ae-12-2.tcore1.NTO-New-York.as6453.net [63.243.128.28]
    10 if-ae-7-2.tcore1.N0V-New-York.as6453.net [63.243.128.26]
    11 if-ae-2-2.tcore2.N0V-New-York.as6453.net [216.6.90.22]
    12 if-ae-4-2.tcore2.L78-London.as6453.net [80.231.131.157]
    13 if-ae-8-2.tcore2.AV2-Amsterdam.as6453.net [80.231.131.6]
    14 if-ae-2-2.tcore1.AV2-Amsterdam.as6453.net [195.219.194.5]
    15 if-ae-6-4.tcore1.FNM-Frankfurt.as6453.net [195.219.156.61]
    16 if-ae-7-2.tcore1.FR0-Frankfurt.as6453.net [195.219.50.1]
    17 195.219.219.10
    18 core23.hetzner.de [213.239.229.74]
    19 ex9k1.rz20.hetzner.de [213.239.203.142]
    20 underlord.dolphin-emu.org [144.76.176.24]
    21 underlord.dolphin-emu.org [144.76.176.24]

    Computing statistics for 525 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 hnguyen-win-home [192.168.0.88]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
    5/ 100 = 5% |
    2 11ms 5/ 100 = 5% 0/ 100 = 0% 10.80.128.1
    0/ 100 = 0% |
    3 14ms 8/ 100 = 8% 3/ 100 = 3% 100.127.1.8
    0/ 100 = 0% |
    4 12ms 7/ 100 = 7% 2/ 100 = 2% 24-234-6-120.ptp.lvcm.net [24.234.6.120]
    0/ 100 = 0% |
    5 32ms 5/ 100 = 5% 0/ 100 = 0% sanjbprj02-ae0.0.rd.sj.cox.net [68.1.5.186]
    0/ 100 = 0% |
    6 35ms 8/ 100 = 8% 3/ 100 = 3% ae-25.r01.snjsca04.us.bb.gin.ntt.net [129.250.192.117]
    0/ 100 = 0% |
    7 29ms 6/ 100 = 6% 1/ 100 = 1% ix-ae-10-0.tcore2.SQN-San-Jose.as6453.net [209.58.116.21]
    0/ 100 = 0% |
    8 29ms 6/ 100 = 6% 1/ 100 = 1% if-ae-1-2.tcore1.SQN-San-Jose.as6453.net [63.243.205.1]
    0/ 100 = 0% |
    9 97ms 22/ 100 = 22% 17/ 100 = 17% if-ae-12-2.tcore1.NTO-New-York.as6453.net [63.243.128.28]
    0/ 100 = 0% |
    10 94ms 9/ 100 = 9% 4/ 100 = 4% if-ae-7-2.tcore1.N0V-New-York.as6453.net [63.243.128.26]
    0/ 100 = 0% |
    11 96ms 8/ 100 = 8% 3/ 100 = 3% if-ae-2-2.tcore2.N0V-New-York.as6453.net [216.6.90.22]
    0/ 100 = 0% |
    12 152ms 17/ 100 = 17% 12/ 100 = 12% if-ae-4-2.tcore2.L78-London.as6453.net [80.231.131.157]
    0/ 100 = 0% |
    13 182ms 5/ 100 = 5% 0/ 100 = 0% if-ae-8-2.tcore2.AV2-Amsterdam.as6453.net [80.231.131.6]
    0/ 100 = 0% |
    14 173ms 8/ 100 = 8% 3/ 100 = 3% if-ae-2-2.tcore1.AV2-Amsterdam.as6453.net [195.219.194.5]
    0/ 100 = 0% |
    15 168ms 11/ 100 = 11% 6/ 100 = 6% if-ae-6-4.tcore1.FNM-Frankfurt.as6453.net [195.219.156.61]
    0/ 100 = 0% |
    16 169ms 5/ 100 = 5% 0/ 100 = 0% if-ae-7-2.tcore1.FR0-Frankfurt.as6453.net [195.219.50.1]
    0/ 100 = 0% |
    17 --- 100/ 100 =100% 95/ 100 = 95% 195.219.219.10
    0/ 100 = 0% |
    18 170ms 5/ 100 = 5% 0/ 100 = 0% core23.hetzner.de [213.239.229.74]
    0/ 100 = 0% |
    19 --- 100/ 100 =100% 95/ 100 = 95% ex9k1.rz20.hetzner.de [213.239.203.142]
    0/ 100 = 0% |
    20 170ms 5/ 100 = 5% 0/ 100 = 0% underlord.dolphin-emu.org [144.76.176.24]
    0/ 100 = 0% |
    21 170ms 5/ 100 = 5% 0/ 100 = 0% underlord.dolphin-emu.org [144.76.176.24]

    Trace complete.

     

  • grymwulf's avatar
    grymwulf
    Contributor II

    The delay is overseas, which is outside of cox's control, and some of the packet loss seems to be between the modem & router, are you using a VPN?