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nytelock's avatar
nytelock
New Contributor

Bad Intermittent lag / Packet loss

For the last few days I have been having major lag issues when playing online games.

I have tried all suggestions outlined here http://www.cox.com/residential/support/internet/article.cox?articleId=7b00f640-ab9d-11df-f66c-000000000000

Setup:

OS: Win 7

Router: Linksys WRT54G

Modem: Motorola SB5101U

I also ran WinMTR for google.com w/the following results.

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
Omitted 0 172 172 0 0 1 0
Omitted 14 113 98 7 9 23 8
COX-68-12-19-188-static.coxinet.net 28 81 59 8 9 23 12
COX-68-12-9-178-static.coxinet.net 34 72 48 7 9 20 8
dalsbprj02-ae2.0.rd.dl.cox.net 72 45 13 20 21 27 25
72.21.221.204 69 45 14 15 17 31 16
176.32.125.164 98 35 1 0 71 71 71
176.32.125.207 98 35 1 64 64 64 64
54.240.229.8 95 36 2 0 51 54 49
54.240.229.162 98 35 1 0 55 55 55
54.240.228.143 79 41 9 0 50 55 49
54.239.109.62 92 37 3 0 75 91 91
54.239.111.97 98 35 1 0 51 51 51
205.251.244.203 83 40 7 0 50 57 57
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0
No response from host 100 34 0 0 0 0 0

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @nytelock

    My biggest concern right away is the modem and router. Both of those devices are quite dated and not suitable for delivering the speeds you're currently subscribed to. I'd suggest upgrading the modem to a newer DOCSIS 3.0 model which will get you a free speed increase and consider moving on to a router that has gigabit Ethernet ports for the best experience possible.

  • nytelock's avatar
    nytelock
    New Contributor

    Sounds like a good idea in general, but would that be accounting for the high packet loss I am getting?

    This issue has only surfaced in the last 3 days.

  • AllenP's avatar
    AllenP
    Valued Contributor

    Strange tracert, nytelock, you posted it's to google.com but the ip's are Amazon.  Also, you have 14% packet loss at hop 2, could that be your router?  I agree with Chris, both the modem & router are antiques as far as network equipment go.  The router is wireless g.

  • nytelock's avatar
    nytelock
    New Contributor

    Actually may have been amazon, sorry about that. 

    Thanks for the additional insight, I went ahead and ordered a new router/modem so we'll see if that helps.

  • Rainfish's avatar
    Rainfish
    New Contributor

    I am having the same issues. It's been for the past few days especially. Getting really high packet loss, especially when playing online games. I recently upgraded my modem and router right before this. 

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Rainfish

    Do you have any trace routes showing where the loss is occurring so we may investigate further?