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JonathanP's avatar
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"Available to watch in home only." even though I am at home

I am trying to watch live channels and DVR recordings from both the Contour app on my iPhone and on my computer. It is telling me "Available to watch in home only." and will not let me watch even though I am on my home network.

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  • Hello JonathanP,

    Is this the first time accessing the Contour App and TV online and you now get the error? We may need to take a closer look at the account. Please email us at with your service address, name, and the cox credentials you're entering to view on the App on your iPhone and online with your computer. is a link to our website to see devices and content you can view on the App. There isn't access to view DVR recordings from the Contour App or TV online.