It happened at around 42 minutes into each of the first three HD episodes of SyFY's "Battlestar Galactica", and with one other title which I can't remember. Reminded me of the the voice and mouth movements in the late 1950's-early-1960's Japanese monster movies. Having searched for a similar issue here in the forum I read of the recommendation to unplug the DVR (Cisco 9865HDC) for at least 60 seconds, which I did, which didn't help; the audio hiccup then occurred at around the 24 minute mark on episode 4 of the same series. What *did* seem to at least temporarily alleviate the problem was to click the Exit button on the remote and wait a few moments, but surely there exists a more permanent, lasting solution than this?

chaloots, Please confirm your TV setup. Please be sure to include any additional surround sound devices and the cable used to connect everything.

DVR = Cisco 9865HDC. There are no existing external surround sound devices or extraneous speakers. Cables include the Cox-provided one connecting DVR to power block as well as the same 4K/HD compliant HDMI used since original installation in June 2017. I was able to view "Billions" on Showtime On Demand without audio sync issues. My initial thought was perhaps because as that show did not include commercials, this may have been a contributing factor. However, On Demand viewings of The Orville and Gotham (ch 1006), Better Things (ch 1025) and Queen Sugar (ch 1119) were all flawless. The Story of Us (NBC) and StarTalk (ch 1108), in addition to the originally mentioned SyFY Battlestar Galactica developed audio sync problems at around the 42 minute mark. Also, as previously mentioned, pressing "Exit" and then "No Thanks" (at the prompt to advance to the next episode), proceeded by "Last" to go back to the originally viewed episode appeared to get the audio back to sync.

chaloots, Is the audio still out of sync for the same programs, and have you found this to happen on other TV networks and series On Demand? We may need to investigate this further.

Since initially posting about out-of-sync audio in most on-demand viewing I have recently (as in, today) noticed additional on-demand channels as well as live TV selections made from the Guide. On Demand inconsistencies include channel FX+ (it's a relatively new add-on), watching the FX series "Legion". Previous viewing of "The Shield" on that same FX+ channel functioned normally. Live TV channels 1310and 1305, both viewed before 10:00 AM on 13 October exhibited audio not in sync with the video. I just learned from my sister that the other two Cox TV locations also suffer from live TV audio being out of sync. I'm at a loss as to how to proceed. What little I was able to discover from these forums recommended the unplugging of the main DVR box, which I had done---all to no avail. Even my previous motions of hitting "Exit" and then resuming play prove ineffectual all of the time.

@chaloots Could you try going to the audio settings on the box and try changing the audio format to see if that helps any?

Audio sync out of whack in On Demand

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StephanieA
Former Moderator
chaloots,

Please confirm your TV setup. Please be sure to include any additional surround sound devices and the cable used to connect everything.
tonguetwister
New Contributor III
DVR = Cisco 9865HDC. There are no existing external surround sound devices or extraneous speakers.

Cables include the Cox-provided one connecting DVR to power block as well as the same 4K/HD compliant HDMI used since original installation in June 2017.

I was able to view "Billions" on Showtime On Demand without audio sync issues. My initial thought was perhaps because as that show did not include commercials, this may have been a contributing factor. However, On Demand viewings of The Orville and Gotham (ch 1006), Better Things (ch 1025) and Queen Sugar (ch 1119) were all flawless.

The Story of Us (NBC) and StarTalk (ch 1108), in addition to the originally mentioned SyFY Battlestar Galactica developed audio sync problems at around the 42 minute mark.

Also, as previously mentioned, pressing "Exit" and then "No Thanks" (at the prompt to advance to the next episode), proceeded by "Last" to go back to the originally viewed episode appeared to get the audio back to sync.
DustinP
Moderator
chaloots,

Is the audio still out of sync for the same programs, and have you found this to happen on other TV networks and series On Demand? We may need to investigate this further.
tonguetwister
New Contributor III
Since initially posting about out-of-sync audio in most on-demand viewing I have recently (as in, today) noticed additional on-demand channels as well as live TV selections made from the Guide.

On Demand inconsistencies include channel FX+ (it's a relatively new add-on), watching the FX series "Legion". Previous viewing of "The Shield" on that same FX+ channel functioned normally.

Live TV channels 1310and 1305, both viewed before 10:00 AM on 13 October exhibited audio not in sync with the video.

I just learned from my sister that the other two Cox TV locations also suffer from live TV audio being out of sync.

I'm at a loss as to how to proceed. What little I was able to discover from these forums recommended the unplugging of the main DVR box, which I had done---all to no avail. Even my previous motions of hitting "Exit" and then resuming play prove ineffectual all of the time.
ChrisL
Former Moderator
@chaloots

Could you try going to the audio settings on the box and try changing the audio format to see if that helps any?
tonguetwister
New Contributor III
Presumably by "on the box" you're referring to settings accessed onscreen via remote, and not on the DVR?

Which particular audio setting were you recommending that I change, and what settings (or sub-settings, as the last three below feature expandable screen menus) should they be changed to?

Current settings are as follows:

Secondary Audio Programming (SAP) = OFF

SAP Language = Spanish

HDMI Audio output = Stereo

Digital Audio Output (Optical/SPDIF) = Stereo
MarkM1
Former Moderator
chaloots,

We would like to change some of the settings on your cable box to see if that makes any difference in the way the audio performs for you. If you would change the HDMI Audio output to Expert Mode, we would see if this corrects the issue with the audio sync problem. Please let us know if this helps your issue.
tonguetwister
New Contributor III
MarkM,

We would like to change some of the settings on your cable box to see if that makes any difference in the way the audio performs for you. If you would change the HDMI Audio output to Expert Mode, we would see if this corrects the issue with the audio sync problem. Please let us know if this helps your issue.

Which particular Cox box location would you recommend that this setting be changed in for best results---on the main DVR (my first, gut instinct), or on all of them?
CarolLM
Former Moderator
Hi, you may also want to check the following audio settings on your main cable box first: Volume=Fixed, Analog=Stereo, Digital=Linear PCM, Dynamic Range=Narrow and Language=Primary. Thereafter, you'll want to check any separate audio components or remove and reinstall the HDMi cord to ensure it's properly seated in its port on the cable box and the television.
tonguetwister
New Contributor III
Presumably the audio setting changes you recommend are accessed using the XR-11 remote via the screen menus.

However, I can find none of these suggested settings in any of the many menus and sub menus anywhere on my Cox Cisco 9865HDC DVR.

If not on my particular DVR model, where might I find them?