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Logging_in_to_a's avatar
Logging_in_to_a
New Contributor

Apps through cox

anyone else getting a forbidden error when trying to log in to certain tv apps?

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  • StephanieA's avatar
    StephanieA
    Former Moderator
    Which apps are you getting this error? What trouble shooting steps, if any, have you tried already?

  • Becky's avatar
    Becky
    Moderator
    We've had a handful of reports from other customers also experiencing this issue. Uninstall the app from your mobile device and then reinstall it. So far, this seems to have resolved the problem. Please let us know!

  • Logging_in_to_a's avatar
    Logging_in_to_a
    New Contributor

    I have done that quite a few times over the past month and it has not resolved anything. Tried again just now, and im

    still getting the error.

  • Becky's avatar
    Becky
    Moderator
    So that we can take a closer look at what's happening, please email our team at cox.help@cox.com. Include your full name, address, the user ID you are using, and a link to this Forums thread. We'll get to the bottom of this for you!