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robertwb's avatar
robertwb
New Contributor

Any Resolution?

Has this issue of not being able to Auto Forward emails to more than one address been resolved?   I tried it again today and it still will not accept more than 1 email address in the forwarding box. Most systems use the semi colon ";" to separate the address.  I have also tried : , and blank space and nothing will accept a second email address.   This function used to work in the old email system.

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  • Becky's avatar
    Becky
    Moderator
    Hi Robertwb,

    At this time, it appears that you can only auto-forward to one email address at a time. I'm sorry! I've forwarded your post to our product managers as a suggestion for a future update.

  • robertwb's avatar
    robertwb
    New Contributor

    OK  thanks..  I did speak to someone at Cox a few months ago about this issue. And they supposedly opened a ticket on it.  But Cox does not follow up on tickets with the custemer that actually request them.

    Do you know if Cox has a tech support email address that can be used to voice concerns with service?  The only way I seem to be able to contact support is either through the Chat function, which I have not found one that could help without passing me to 2 or 3 other who still did not help because the don't have the tech knowledge. Or the call in phone number.  Which is the same result.  Explaining the issue to 3 different people who can't answer, and the opening at ticket that they will never follow up with me on.

    Bob

  • Becky's avatar
    Becky
    Moderator
    Hi Robertwb,

    When a Tier 1 technical support agent creates an escalation ticket for you, the normal procedure is to immediately transfer you to a Tier 2 agent who can continue troubleshooting during the same phone call. There are some situations where further escalation may be necessary. The agent who submits the ticket will also follow up.

    Feel free to email our team (Cox Social Media) at cox.help@cox.com at any time. We're available 24/7! If you'd like to reach our corporate office, you can email coxcorp.customerrelations@cox.com.