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winged1love's avatar
winged1love
New Contributor

Anime Network on Demand Chanel did not update

The Anime Network on Demand Chanel did not update today with the new episodes. They are supposed to appear every Thursday as scheduled. This.is the 2nd week that this has happened. instead HD episodes are showing up which I do not subscribe to. The just in tab has just HD episodes, none of the missing episodes. Please check into this and get this channel updated. Hopefully next Thursday they will be back on schedule.

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  • MarkM1's avatar
    MarkM1
    Former Moderator

    Hi winged1love,
    I have checked the Anime Network & see that the new episodes have not loaded yet. I have escalated this issue to our video group to see what may be causing the delay. Please allow up to 48 Hrs for a response to this issue.
    Thanks

  • winged1love's avatar
    winged1love
    New Contributor
    MarkM1 said:

    Hi winged1love,
    I have checked the Anime Network & see that the new episodes have not loaded yet. I have escalated this issue to our video group to see what may be causing the delay. Please allow up to 48 Hrs for a response to this issue.
    Thanks

    Thank you for checking into this issue. I hope that this is updated soon. So far there haven't been any changes or updates.
  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @winged1love

    The ticket was submitted yesterday which is still open please allow up to 48 hours. We apologize for this inconvenience and thanks for your patience.



  • winged1love's avatar
    winged1love
    New Contributor
    JonathanJ said:
    @winged1love

    The ticket was submitted yesterday which is still open please allow up to 48 hours. We apologize for this inconvenience and thanks for your patience.



    It's been over 48 hours . The channel still hasn't updated with the 3/9 episodes.
  • winged1love,

    The ticket is still open for the missing on demand titles. Thank you for your patience.

  • winged1love's avatar
    winged1love
    New Contributor
    DustinP said:
    winged1love,

    The ticket is still open for the missing on demand titles. Thank you for your patience.

    Still no changes. Tomorrow new episodes are scheduled. Please make sure that the missing episodes from 3/9 are updated soon.
  • XavierB's avatar
    XavierB
    Former Moderator
    I understand that this is extremely frustrating. The ticket is currently open and we are working to resolve this issue.
  • gymanime's avatar
    gymanime
    New Contributor III

    gymanime

    I have posted to ANN VOD about this so please do something!

    Missing from 3/16/17 update:
    BTOOOM! 11
    Chaika the Coffin Princess: Avenging Battle 10
    ClassicaLoid 2
    From the New World 10
    Patlabor The Mobile Police (TV) 37
    RIN-NE Two 20
    When They Cry Kai 19
    La Storia della Arcana Famiglia 7
    Utano Princesama Legend Star 1
    Bodacious Space Pirates 11
    Girls und Panzer 11
    Matoi the Sacred Slayer 7
    CLAMP School Detectives 10
    Girlish Number 3
    Hayate the Combat Butler! (Season 2) 22
    Himouto! Umaru-chan 6
    Momokuri 11
    Softenni! 10
    To loveru 23

    Still Missing from 3/9117 update:
    BTOOOM! 10
    Chaika the Coffin Princess: Avenging Battle 9
    ClassicaLoid 1
    Den-noh Coil 13
    From the New World 9
    Patlabor The Mobile Police (TV) 36
    RIN-NE Two 19
    When They Cry Kai 18
    La Storia della Arcana Famiglia 6
    Bodacious Space Pirates 10
    Girls und Panzer 10
    Matoi the Sacred Slayer 6
    CLAMP School Detectives 9
    Girlish Number 2
    Hayate the Combat Butler! (Season 2) 21
    Himouto! Umaru-chan 5
    Momokuri 10
    Softenni! 9
    To loveru 22

    List errors:
    To Love Ru 8 suppose to expire 11/30/16 and hasn't. Anything on this not expiring and if anime network do anything about it?

  • winged1love's avatar
    winged1love
    New Contributor
    XavierB said:
    I understand that this is extremely frustrating. The ticket is currently open and we are working to resolve this issue.
    It is extremely frustrating. Now the 3/16 episodes haven't shown up. Let your On Demand department know that this is becoming a problem and it needs to be fixed.
  • Hi gymanime and winged1love, Thanks for sharing this with us. I've created a ticket with this information you've provided, and I can duplicate that these titles are missing on Rovi IPG On Demand and Contour IPG.