Hi Sandi90, To disable the Voice Mail feature of your Cox home phone service, you can turn voice mail off completely by completing the following steps:
1) Sign in to Phone Tools at http://phonetools.cox.net.
2) On the blue menu, click Settings.
3) Click Voice Mail to expand the options.
4) Next to Voice Mail On/Off, click the Change button.
5) Select OFF, then click Submit.
Remember to login using the primary userid for the Cox account holder.