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AZArmyGolfer's avatar
AZArmyGolfer
New Contributor

A&E Channels Streaming

I cannot get A&E channels to stream.  I have them as part of my cable package.  I contacted them and they suggested the problem is on my provider's (Cox) end.  I clear my browser data, go to History or A&E, select an episode to stream, I log into my Cox account and then the message ! User not Authorized Error results.  I've tried Chrome, Firefox, Opera, and Edge on two different computers with the same result.

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  • wees41's avatar
    wees41
    Contributor II

    how many cox email addresses do you have?  I just tried it and it works make sure you use the primary email address

  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi AZArmyGolfer,

    Are you getting this error message with certain or all programs you attempt to access via A&E online? So that we can review the account from our end, please send us an email to cox.help@cox.com with your full name, service address, the last four of your SSN, and the user ID you're using to sign in with.

  • AZArmyGolfer's avatar
    AZArmyGolfer
    New Contributor

    WOW!  Just sent the info and the email bounced, 

    Delivery has failed to these recipients or groups:

    CoxHSI.Services@cox.com
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

    The following organization rejected your message: CATL0EXCH06.CORP.COX.com.

    SERIOUSLY???

  • ColleenD's avatar
    ColleenD
    Moderator
    AZArmyGolfer,

    Please send specifically to cox.help@cox.com as the address in your error message is not the address to reach the forum moderators.