Adding my voice - not surround output from mini-boxes...

After a great customer experience on Saturday with Cox Solutions store at the Lynnhaven location in Virginia Beach, just had an online chat with a rep about an issue I already knew about, but wanted to get on record about my dissatisfaction.

When Cox made the choice to go all digital and start requiring these mini-boxes for even the most basic of service, one thing they did was configure the boxes to output stereo only.

While hooked directly into a TV is not so much of an issue, when you run your signal though an A/V receiver, there is no surround sound at all. Cox knows about this, and the only fix at this time is to rent a higher priced box.

Personally, I do not feel it's right for them to charge more to get something that was standard through even the most basic cable service, and is FREE to anyone with an over-the-air antenna. My complaint has been forwarded to corporate, so we'll see how that goes...

Thanks to this forum for giving me a heads up about this issue.