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Jacob_K's avatar
Jacob_K
New Contributor II

Adding my Cox Email Account to Windows Live Mail, I Can Receive Mail But Cannot Send

I set up my Cox Mail account in Windows Live Mail, using the protocols specified in the Cox Mail set up instructions. I can receive mail, but my outgoing mail sits in the "Outgoing" box, and I get an error message. For the outgoing Email server, I'm using the following; Outgoing: smtp.cox.net; Port 465 with SSL enabled and authorization box checked,

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  • Jack_S_'s avatar
    Jack_S_
    New Contributor

    I have had the same problem. But I got a recent e-mail from cox letting me know that my e-mail service has been "upgraded" for a better experience. Thanks, but just leave me alone, OK?

  • Jack_S_'s avatar
    Jack_S_
    New Contributor

    Update: donno if it's a coincidence, but I disconnected my VPN and was able to send e-mails again. 

  • Jacob_K's avatar
    Jacob_K
    New Contributor II
    TiffanyR said:
    Hi Jacob,

    Please move emails from the outbox to the drafts folder. Then try to send yourself an email and let us know what errors you receive.

    Hi Tiffany, I did that -- moved my outgoing messages to the draft box, and sent myself a test message -- it would not go; here is the error message I got: An unknown error has occurred. Subject 'Test Live Mail Cox' Server Error: 554 Server Response: 554 fed1rmimpo209.cox.net cox connection refused from 124.106.128.94 Server: 'smtp.cox.net' Windows Live Mail Error ID: 0x800CCC6F Protocol: SMTP Port: 465 Secure(SSL): Yes
  • Jacob_K's avatar
    Jacob_K
    New Contributor II
    TiffanyR said:
    Hello Jacob,

    I would like to take a look at the account and the username that you are signing in with. When you have an opportunity, please email my team at cox.help@cox.com the username and a link to this thread.

    I have E-mailed your support team with the requested information. Jacob K