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CurrentCustomer's avatar
CurrentCustomer
New Contributor

Account held for ransom by Cox

Apparently Cox has raised my rates (again) and this time the reason has me quite upset.  They state that since I have not subscribed to any of their other "services", they are raising my Internet rate.  No other reason is given.  No improvement in reliability, no upgrade in speed, just that I have not subscribed to phone or video service.  This is what happens when a company has a virtual monopoly.  Since I am not paying them more money for services I neither want nor need, they are just going to take more money.  I am beyond disappointed.  But since they have a monopoly here in AZ, I have no recourse.  This, even though I have been a Cox Internet subscriber for years, is how I am treated. Tomorrow I will again research new ways to receive internet access.  Perhaps Verizon has reached my area.  I will not recommend Cox to anyone again.  

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @CurrentCustomer

    This forum is primarily intended for the discussion of technical issues among peers. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your account details and we'd be happy to assist you with this.

  • CTroy's avatar
    CTroy
    New Contributor

    Hello,

    I couldn't agree more. How many times are they going to continue to raise their rates while providing the same exact service. This has gotten absolutely ridiculous. Taking more money because I don't bundle more services is a slap in the face to long time loyal customers. This makes me sick!