Account held for ransom by Cox
Apparently Cox has raised my rates (again) and this time the reason has me quite upset. They state that since I have not subscribed to any of their other "services", they are raising my Internet rate. No other reason is given. No improvement in reliability, no upgrade in speed, just that I have not subscribed to phone or video service. This is what happens when a company has a virtual monopoly. Since I am not paying them more money for services I neither want nor need, they are just going to take more money. I am beyond disappointed. But since they have a monopoly here in AZ, I have no recourse. This, even though I have been a Cox Internet subscriber for years, is how I am treated. Tomorrow I will again research new ways to receive internet access. Perhaps Verizon has reached my area. I will not recommend Cox to anyone again.