Forum Discussion

lordterrin's avatar
New Contributor

Absolutely abhorrent internet speeds

For the past day or two now my internet speeds have been below 1 mbps.  I pay for your "Preferred Internet Service" and I'm supposed to be getting near 100 mbps speeds.  I tried unplugging my modem for 1 minute and plugging it back in, as well as restarting my computer.  What can you do to fix this?

2 Replies

Replies have been turned off for this discussion
  • maxxm's avatar
    New Contributor

    If you're in the Phoenix area, it should be clear by now Cox simply doesn't care about its long term customers at all.  These unannounced "upgrades" and website format "changes" caused six and seven hour outages in my area each day since Sunday (that's five days and counting).  The site and the phone support readily acknowledged the outages and provided "helpful" fix times (right down to the minute) that were never accurate.  When asked whether the outages had anything to do with the website upgrades, no one would ever answer the question.  So what should we conclude about that?

    Instead of improving service, these "upgrades" have degraded it significantly.  I have had good service at the Premier level for several years now, but no more.  Now the so-called "Cox Internet Speed Test Tool" shows that I have 1Mbps download speeds and 1Mbps upload speeds!!!  That's a drop of over 150Mbps for downloads for no reason, without explanation, and for which there seems to be no technical fix or support.  This is truly barbaric service.