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Order's avatar
New Contributor

About the order

I ordered Contour Flex (with HD contour receiver) and Internet Essential (with single band modem).

But, technician brought dual modem and installed only the dual band modem without HD contour receiver.

Later I found that the there was a some kind of system error. (by talking with the clerk in the COX website). So I ordered HD receiver again.


I am not sure about this (maybe you could monitored the phone call record), but when I'm finalizing my order, one of the clerk (855-261-0815) noticed me that I should pay $~72/month including tax. BUT now, I don't know why but the monthly fee has been raised up to $~76/month. Well something is probably wrong. I want this to be fixed as I expected at the time of the order.


I don’t know why and how COX arbitrarily changed my order without ANY notification.

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  • StephanieA's avatar
    Former Moderator

    The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at

    Since the post isn't technical in nature, I will be locking this thread.