6 Weeks + and still no result.
I have a ticket open with Cox since 11/19/2016 and my problem is still not resolved. I started calling at least 2 weeks before that date as well. They have sent 45 technicians to my home and no one can find a problem on my end. The ticket from 11/19/2016 was created after Cox acknowledged that there is an "Upstream Interference" problem in my neighborhood. My internet will go out for 3-5 minutes at a time and when I check the logs it states "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=". Aside from the obvious outages, I notice quite a bit of TCP time out and general sluggishness. The problem is that the timeouts only happen a few times a day and I'm sure it's tough to find the root cause. I work from home so, it will knock me out of webex meetings and other functions and it becomes extremely frustrating. I have to call at least once a week to get an update and "EVERY SINGLE TIME" they attempt to send yet another tech to my home. I have denied the tech a few times and ask them to check the "Maintenance Ticket".
This started with my own modem, Motorola SBG6580 and we switched to a Cox modem with the same results.
How long should it take for a problem like this to be resolved?
I've seen similar issues on here and with other carriers, but it seems to happen more often. Is cox hesitant to fix this, because I am the only one complaining?
My only other option is AT&T is the bandwidth is limited in my neighborhood. I have not considered AT&T yet, but it's starting to become a more likely outcome.