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smurph65's avatar
smurph65
New Contributor

500 Servlet Exception

I cannot open webmail - I get the page titled 500 Servlet Exception with a stack of lines.  This happens on both my desktop and my laptop when signed in to cox.net.  General internet seems to work properly.

I do NOT have Java installed.

What do I do?

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  • Purple's avatar
    Purple
    New Contributor

    Same problem.  I uninstalled Java, no help.  Same thing on explorer and chrome.

  • ColleenD's avatar
    ColleenD
    Moderator
    Hello,

    If you are using classic webmail you need Java installed. Have you received notification that your email has been upgraded?