4 visits and TiVos still do not work
Cox new install on 8/11/16. The tech ran out of here like his backside was on fire... I had to practically beg to get the internet password, asked if I could test the 2 TiVos before he left and he made up some bull that they would have to sync with the internet before they would work. (not true... the internet is needed for the TV schedule, but the tuners should work.) We found we had very few channels. The tuning adapters were both flashing yellow. We called - another appointment on 8/16. The guy showed up and wouldn't even look at the situation saying he "hadn't ever worked on TiVo." He set an appointment for his "supervisor." Supervisor showed up on 8/17 and was here for 3 hours. Still nothing... tuning adapters still flashing. The supervisor loaned us some Contour DVRs which have only made me miss my TiVo more. The supervisor was supposed to return today, but he never showed. We called and he sent someone else. That guy sent showed up, unplugged and re-plugged the tuning adapters and then basically implied that it "** to you" and that "we'll never get TiVo to work." (which is odd... Cox advertises using TiVo with their service... https://www.cox.com/residential/special-offers/tivo-bolt.html ) We still have no working TiVos - BUT... Cox has our bill ready to be paid. Anyway, I'm about to cancel the entire Cox service and get something else unless I can be assured that my TiVos will work and that I quit getting the run around from the entirely 3rd party technicians. I am happy to provide one more chance, or else I want to cancel everything, get my money back / bill and contract canceled. Please let me know where to go from here.