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Mike_Harris's avatar
Mike_Harris
New Contributor

3.1 GIG Activation

Seems like the Customer Service has no idea about DOCSIS 3.1 being activated.  I placed the order on the website and it said to contact a number.  I called and getting the run around.  Can someone please help me here that knows what they are doing for 3.1 gig service??  

Order # 12130118

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  • Mike_Harris's avatar
    Mike_Harris
    New Contributor

    This can be closed.  Finally after 5 techs, the last one was able to complete the order in about 2 minutes.  

  • BrendaH's avatar
    BrendaH
    Former Moderator
    Hi Mike,

    Thank you for the followup. Please reach out to us if you need help in the future.

    Brenda
    Cox Support Forums Moderator