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fishntyme's avatar
New Contributor

2 months of disconnects and slow speeds

I have an Arris SB6141. For a couple months now I have gotten slow speeds and and disconnects randomly anytime day or night. Had a tech out, messed with some stuff, still no changes. Tonight I have had 8-10 disconnects and speeds ranging $Mbps, 1Mbps, 22Mbps. Does my modem need a firmware update? Could it be the coax?

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  • LindseyB's avatar
    Former Moderator

    fishntyme, Hello, we'd be happy to look into this for you. Can you please email us at with your full name and address, so we can further assist you with this issue. Thank you.