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fishntyme's avatar
fishntyme
New Contributor

2 months of disconnects and slow speeds

I have an Arris SB6141. For a couple months now I have gotten slow speeds and and disconnects randomly anytime day or night. Had a tech out, messed with some stuff, still no changes. Tonight I have had 8-10 disconnects and speeds ranging $Mbps, 1Mbps, 22Mbps. Does my modem need a firmware update? Could it be the coax?

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  • LindseyB's avatar
    LindseyB
    Former Moderator

    fishntyme, Hello, we'd be happy to look into this for you. Can you please email us at cox.help@cox.com with your full name and address, so we can further assist you with this issue. Thank you.