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Throttled's avatar
Throttled
New Contributor

<1.5Mbps Upstream to Ingest Servers

I'm having the exact same problem as in this thread: https://www.reddit.com/r/Twitch/comments/4cmxau/cox_is_throttling_customers_who_stream_on_twitch/

The 150/10 connection is fine and more or less advertised for all uses except streaming. The throttling occurs not just on Twitch but with lesser known live streaming ingest servers such as VaughnSoft. What can be done to achieve the upload speeds paid for?

I setup a VPN to a local friend's ATT connection and received normal speeds up to the router's abilities for a VPN indicating that it is in fact Cox throttling to streaming services. In fact, routing to a VPN in Mongolia achieves a faster upload speed. 

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  • Throttled's avatar
    Throttled
    New Contributor

    I can confirm that ATT in my area takes extremely similar routes to the serves and does not experience this throttling issue. Traffic via VPN seems to have the issue as well, but 20% less. It seems the goodput for downloading is largely unaffected, but uploading on VPNs are throttled nearly, but not exactly, the same.

    I have a feeling there is a prioritization of upstream packets going on, but I am going to need to educate myself further. I would appreciate a response before first going down the FCC complain route, https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824, and the small claims/class action route.

    A detailed technical response requested as this is quite a serious matter.

    I currently am trying to find a unicorn in San Diego who has Cox fiber to see what servers, and what throttling they experience at the node.  

  • Throttled's avatar
    Throttled
    New Contributor

    This questions tell me you are either not understanding the problem or are willfully playing dumb. The service is being throttled by cox. For example, tonight I have allegedly 88/10 (while uploading to youtube.com) http://i.imgur.com/rUiVOCD.png but I am getting exactly 2Mbps to the server. http://i.imgur.com/al42G5L.png 

    I am getting 3Mbps on a VPN connection with much higher latency and more hops. http://i.imgur.com/bBL5bya.png 

    So please have your next answer make some sense or there is going to be separate complaints to the FCC from the people affected, and I'm taking my case to a utilities lawyer. :/ I'm sorry to sound condescending but it's too easy to play dumb here. As numerous threads online show, Cox is throttling to 2Mbps upload speed. I get that there is overhead in a connection, but it's exactly 2Mbps. Exactly on every one. 

  • Throttled's avatar
    Throttled
    New Contributor

    Enough time has passed. FCC complaint time. Thank you for your help.

  • No_More_Cable_B's avatar
    No_More_Cable_B
    New Contributor

    No More Cable Bills:

    [Copy&Paste the link to view video]

    https://www.youtube.com/edit?video_id=wROUdmO-uY8