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JJ703's avatar
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Why won’t my subscriptions work?

I can’t stream regular channels included in my subscription on their apps. I have been running these apps for years without problem but in the past month, all these apps have stopped working.  Apps included are FOXSports, HGTV, WETv, all requiring a activation code to connect with Cox.  None of them work. The best I get is "This Network is not included in your current television subscription."  Even though I get the channels on my TV.  Says contact  provider which I have tried. 

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  • Hi JJ703. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator