For the first 13 months of service I did not have a single outage lasting more than a few minutes. In the last 3 weeks I have now had 5, 2 lasting over 12 hours. At what point do I get a credit on my bill? This is ridiculous.

My name is Brock. I have been having connection issues for about 8 weeks. I am experiencing 100% packet loss for about a minute at a time several times a day (random times not tied to heavy usage. I have set up ping plotter to ping 1.1.1.1 and 8.8.8.8, as well as my router, and another device on my

I have had cox since 2023. My bill changed this month with no warning from 69 to 100 due to a "promotion" ending when they gave me said promotion for the next month. So you guys just screwed me out of 30 dollars for what? I am so upset and couldn't get help, a refund, nothing. Instead I got a rude c

I have had cox since 2023. My bill changed this month with no warning from 69 to 100 due to a "promotion" ending when they gave me said promotion for the next month. So you guys just screwed me out of 30 dollars for what? I am so upset and couldn't get help, a refund, nothing. Instead I got a rude c

I’m leaving this message for customer service. Your system is inefficient and does your customers a disservice. Your business feels shady, you try to keep us on the line as long as you can so we give up and just pay your hidden fees. Your live agent didn’t ask for my feedback after going through the

Is there a reason I can't check the outage map by using my pin? I'm not the main account holder, but was assigned a pin to use for tech support, and I should be listed as an approved person on the account. I understand the extra security needed to make any changes to an account, but it doesn't make

Since the change from Daylight Saving to EST the Guide for Channel 516 TV5Monde has been an hour off. The current content is consistently for one hour later than the time shown in the Guide. This effects both watching in real time and for DVR recordings which start an hour later than the desired con

Why is the internet always goes out with no fixes or “sorry for delay” this company is weird because it still charges you full price monthly, but does not fixed their internet problems. Google fiber with give you credit for the internet going out and discounts the next pay period. This company inter

My Vankyo Chrome tablet will not connect to Panoramic Wifi. My other devices PC phone tv connect without problem. The Chrome tablet wifi successfully connects with my phone hotspot and with the library public wifi. This seemed to happen after I changed my data plan. It worked in July but no longer w

Two outages lasting hours each in one day. And basically guaranteed that this won't be the last of it. It is absolutely insane the amount of "outages" you have, let alone the stupidly long time it takes you to get it back up. For the "number one provider" for whatever reasons you claim, you have the

My HDMI1 port no longer says contour and I no longer get regular tv channels the port says stbrefx design. How to solve?

Cable is out again on south elm and jinx.For the fourth time in two weeks, and this is getting to be completely ridiculous

My internet is really slow as of Saturday. Download speeds 27 and upload 10. I’ve been on hold for the last 30 mins and haven’t been able to connect with anyone. I’ve been through all of the trouble shooting with their chat bot. I think in 2025 everyone knows to power down their equipment for 30 se

CNN has just started an app that can be accessed through, for example, Roku. I would like to request that it be added to my Xumo box.

I have been trying for 90 minutes this morning to get service so i can access the internet service I have ordered and purchased. Chatted on line and no luck. Called four different phone numbers I was given and no luck, five days as a customer and things are not looking good. Is this similar to the e

There has been an internet outage in my area all day. Resolution time has repeatedly moved to the right from the a.m. to now 8:50 p.m.  Having Cox cable and also requiring wi-fi, I could not work and will likely not be able to watch the World Series Game 6 tonight.  I surely would like to

Hi I need to ask a question I have 2 Internet accounts In my home one is for my son and one is mine I pay the maximum for each of them I have been having trouble with my internet connection going out on both accounts Cox sent out a rep and they found a lot of problems with the cable so they replaced

Ever since a scheduled maintenance 4 days ago my connection drops intermittently. It drops every few minutes, sometimes with intervals that last only a few seconds before it drops again. It's essentially unusable, but the technician who came this morning says he can't see any issues with the connect

So I have the 1tb data plan but when I look at the the plans online it says unlimited data, I hit my 1tb limit but NOTHING in my apartment has wifi. Can someone please explain why this is happening. It's been 3 days since it maxed out

Seems to always have internet down in our area. Seems to more frequent.  Our rates get raised for unreliable internet service.  Our internet is great when it works.