Specific apps persistently freeze, buffer and drop out. Amazon Prime, paramount plus, Disney plus, Hulu and YouTube have all had this problem. Happens every day 10 to 20 times during a show.

Long story short: I got an offer from Cox for 500/50Mbps internet. This caught my eye as the upload is much faster than when I left them several years back.  I signed up, they installed, and I'm only getting 500/10Mbps.  I look on the account page and now it shows 500/10Mbps.  They f

There's so many outages now that I'm thinking where's the reduced rates if you're going to reduce the internet! How about fixing the current system?? What is actually causing these outages?? What if someone works from home??

I recently signed up for your “bring your mobile phone and lock in your internet rate for 5 years” offer on my 2‑gig internet plan. After moving two mobile numbers to you, I tried to upgrade to a new iPhone and was told that because my BYOD line was already active, I would have to port the number ou

Hi — I’m seeing frequent latency spikes when playing a game. I ran tracert to 8.8.8.8 from my PC and got this: 1     5 ms     1 ms     1 ms  192.168.0.1  2    13 ms   107 ms    93 ms  10.36.80.1  3    20 ms  

Modem levels, what is the issue here?

I recently purchased a CM3000 device. On the webpage it is displaying as a CM2500. DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=***********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.1; This is a common error code I receive on the modem, and have frequen

I just re-signed up in September for TV and Internet. Now, in December, my bill went up $20 ($4 Internet, $16 TV).   I just signed up.  Shouldn't it be locked in for a year?  That is what your commercials state.   Or do you not take care of your existing customers, jus

I accepted an online offer for a 1000 GB internet plan a few days ago and I am only getting about 300. I did several modem resets, and also checked the speed using another device.  When I spoke with a tech yesterday she kept telling me my plan was only for 500 - not 1000.  Looking at my a

I can only have one device plugged into the modem at a time. Is it possible to get a modem with more than one port or use an Ethernet splitter? Or do I need to get a router?

I am a Cox cable TV subscriber in Irvine California. I presently havea Contour main box and two mini boxes for three TVs. I would like to be able to watch a TV program carried by your serviceusing my computer. I suspect that it would be possible to connect thecoax cable from your mini box to an appr

Hi there, I’m hoping someone from Cox leadership can help because I’m extremely frustrated. My internet bill was suddenly increased, and I’ve spent over 2 hours on chat today trying to get it corrected. I’ve been a loyal customer who pays on time, and I’m only asking to have my bill returned to the

The past 4 nights the internet service has been out all night and part of the day although the app and website say no issues. I think it is time for a new provider!

Do phones provided by Cox Mobile allow OEM Unlocking? I activated Developer Mode on my Cox-provided Samsung A26 5G. But there is no signs of a toggle for OEM Unlocking. Is this part of Verizon's 60 day unlocking policy? I only recently activated my new phone. 

Around 6am my boyfriend and I witnessed two cox vans working outside our house. At this time i also noticed out internet was down. We checked the website which confirmed there was an outage and it would be resolved around 8:30am. 5pm and still no internet. We did the automated checks remotely they

We have had the TV package using the Contour box for five years now. We have had issues with TV channel reception for over a year. When watching a TV channel (not streaming service) the picture will often freeze for a second, than reset. Or the sound will go out, the screen freezes, and then either

Same as last week. Service out. Why so unreliable?

My name is misspelled on my account

This outage started before 6 pm yesterday. This has had a significantly negative affect on my work. Can we expect compensation for the more than 12 hours of no service?

Loyal, long time customer here ,about ready to change to another cable company. This is the 2nd month I had to call to receive my bill in the mail .  Each time they tell me I have chosen paperless.   I have never chosen paperless and never will.  The rude lady I talked to today