Upload speeds drop <1mpbs constantly

One of the screenshots is wifi, the other (bottom) is hardwired.

Panoramic router. Coax is ran from box outside to right by the tv and router. One splitter only in line. Removing splitter has made no difference (already tried that).

Don't believe the problem is with equipment or anything here because anyone I can talk to says that "Yes I understand the troubles have been going on for days. I regret that our field teams have not yet provided us with an estimated restore time."

I'm really just trying to see if someone from Cox here can actually look into the details more and provide a real answer rather than the low level assistance through means so far.

Are these the signal levels you asked about? Current upload is hovering around 6mbps so will recheck at various other times to compare values when upload is non-existent and when it's fine.

Is it a outage as per their outage website?

 If you want to talk to Cox, contact them via the methods in the welcome thread. This forum is for users to help other users. However you probably won't get any more info. They will probably just schedule a technician. If you want to troubleshoot here, post your signal levels from 192.168.0.1 > user;admin password;password > Connection > Cox Network. Last time they were seeing T3 errors on your gateway. To see those try going to troubleshooting > logs > event logs, but not all gateways record them.

It varies. Sometimes it will say no issues, other times it will say they're working on it.

Texting UPDATE to 269898 yields the response "Our technicians continue to work to resolve the problem in your neighborhood. Currently there is no estimated time for when the service will be restored".

Yet at the same time I get the response from their standard text #34358 that the issue has been taken care of and to contact "help" again. So feel like I'm going around and around in circles.

Didn't realize these forums were effectively unmonitored by Cox. I assumed they'd have someone browsing here occasionally to help in a similar fashion to how some used to on DSLReports.

Hi, I apologize you are having trouble with our service and getting inconsistent answers about the status of a possible outage in your area. Please contact us privately. Our email address is cox.help@cox.com Please be sure to include your name, full street address, and a link to your forum post.

Greg

You upstream levels are too low. They should be in the 40's. A splitter should raise it 3.5dB so removing the splitter would only make the issue worse. I suggest having a technician out to look at the issue. 

I believe they ran new fiber between 2 local switches.

If all devices, including phone service is acting up, you will need to contact Cox technical support. If it's a wiring issue IN your home, unless you have Cox Complete Care, there may be a service charge for repairs. if the issues is delivery of service to the home, then Cox will repair for free.