New Contributor
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2 Messages
Upload speed seems great, but keeps majorly hiccupping when streaming
I stream on OBS regularly, as well as over discord video share and Parsec, and all three have been experiencing extreme issues ranging from occasional hiccups to 90% frame loss. When I do a test on any site it says upload is perfect, and when I use anything that isn't streaming video I see no loss. I've tested this on multiple different devices. I'll admit I even tried a VPN because it seemed throttling was the issue, and weirdly it DOES help just a bit but it still. Router has been restarted a million times. Has anyone else had this issue?
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JulianN
Moderator
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330 Messages
Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
What model modem/router do you have? Does the problem happen if connected wired direct to the modem? If so, post your signal levels. Also use Pingplotter to monitor for packet loss and latency spikes. You can share the data by going to file > share > create sharing page.
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