Going over on data??

Hello. I understand wanting to know about going over the 1.25T of included data. We would be happy to look into this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? You can also reach us on Twitter/X at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.  

What kind of TV do you watch? Like a TV box hooked up with coax? Or something that streams like Netflix or the website https://watchtv.cox.com/ ? If the later, that will use bandwidth from your cap. I suggest finding a solution like a router with a bandwidth monitor that shows which devices use what bandwidth. If you have a Panoramic gateway you can't tell.

If you are using netflix or some other streaming service, that can easily be where your data usage is. Streaming in 4k, can use between 6-8GB an hour. 4 hr's of streaming, about 30GB of data. If you streaming on multiple tv's, or for longer periods of time, can easily increase the usage. When i had shoulder surgery, I streamed, 'The Blacklist' over a weekend, about 14 hrs a day, and used just under 100 gb a day for 3 days. Almost 300 gb, in 3 days. 

Are you watching TV with a TV plan and a cable TV receiver or are you watching TV programming by streaming data to a smart TV, phone or computer?  Are you using your phone only to make and receive phone calls and for general Internet browsing or are you also downloading data?

Check your data usage at about the same time every day.  If the usage spikes up, you or someone else with access to your network did something the day before that used a lot of data.  Your data plan allows you to use an average of about 41.3 GB per day.  If you only do routine stuff and go over that amount or even come close in a day, you may have a problem.  You might start by changing your Wi-Fi password.  Someone could be stealing your Internet access.  

Data usage meter

Put the TV on 480p, or splurge once and a while on 720p. Cox will not allow you to keep a constant 4k flow and do anything else without paying for more data.

My security camera feeds chew through ~15Gb daily. More if I actively monitor any. Watching streaming pushes the daily up quickly. 

I'm way over this month due to family in from out of town and everyone wants to download games from various services, watch different shows and still browse, etc. Cox has throttled us to 4Mb down tonight. That's with paying for the unlimited data. Nothing is usable except very basic browsing. 

Good luck.

Aswjkz6841 , good luck with that I have been experiencing this type of issues for over a year on a monthly basis and every month I called they always come out with some excuses and never solve the problem. Their customer service is awful 

Cox’s data metering is very wrong. I work from home and watch a few hours of streaming tv each night, so about 30-50gb a day is normal for me. On one typical day they say I used over 200gb, and then on another typical day they say I used zero. This billing cycle they say I’ve used over 200gb on multiple days, which is highly unlikely unless every device I own had a big update all at once (they did not). After I exceeded my usage I went to each computer, mobile device and console and did OS updates, game downloads, etc since this first overage is waived. All of that used about 200gb, so those other 200gb days are wrong. They’ll try to blame torrent software or someone else on the network or something, but I’ve checked multiple times and none of that is happening.