New Contributor II
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4 Messages
Email Switch to Yahoo and Outlook
Unable to connect Outlook using POP or IMAP instructions for Yahoo Mail. It appears Yahoo is not set up for Outlook to connect our Cox.net email accounts to their POP or IMAP servers (pop.mail.yahoo.com or imap.mail.yahoo.com). Suspect the servers are rejecting anything that isn't a yahoo.com extension. One would of thought Yahoo would have planned for this ahead of time for the Cox.net extensions. When I was able to talk with a person, their suggestion was to wait 24 hrs. and try again. i.e. trying too soon after the switch
The switch to Yahoo mail is anything but good. Since switching, about half the time Yahoo is not available and/or takes repeated logins. Yahoo's AI chat bot (AKA Help) is not set up to be much assistance to those with a Cox.net extension. Yahoo wants you to pay for premium service to resolve all but the very basic issues. Always referring you to a tutorial on Yahoo's help page.... which most have already looked at before starting a chat.
Accepted Solution
DonSeay
New Contributor II
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7 Messages
1 year ago
This looks promising... https://www.ubackup.com/articles/yahoo-mail-not-working-with-outlook365.html#:~:text=Why%20is%20Yahoo%20mail%20not,an%20app%20password%20for%20Outlook.
Haven't had a chance to try it yet... won't have time for that for a few hours.
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whynot1
New Contributor
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2 Messages
1 year ago
I am having the same issue with Mail on my Macbook. I've deleted, re-added, used the correct server settings, etc. - nothing works. It says my account and the servers are 'offline'. I had to use the Yahoo mail app, which I don't like as much as macmail. If anyone has had success with this it would be much appreciated.
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wirewheels
New Contributor II
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7 Messages
1 year ago
I have the same question. Outlook assumes I want to connect to a cox server and not Yahoo because of my cox.net email address. There seems to be no way to change this. My apple devices do not have this problem however.
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DavidC1010
New Contributor
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3 Messages
1 year ago
Same problem. I'm on a Pixel (latest Android, latest Outlook). I tried doing this in Gmail and it took seconds, but the Outlook setup won't take the ID and PW (and probably because of the cox.net and Yahoo.com difference).
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Rdrolet
New Contributor III
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30 Messages
1 year ago
Mel
Thanks for the heads up. I haven't receive the go email yet but I expect it soon. I use Outlook email client also. Cox Yahoo need to update their documentation to provide the details and correct asap. Tis is a real issue for many customers.
I hope the moderators are reading these updates and informating their management that they need to update their information asap.
Richard
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KB91
New Contributor
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2 Messages
1 year ago
Horrible.
I cannot link my new cox account with Yahoo to my Gmail account on my desktop. THis is my most annoying problem becasue I don't want to check 2 accounts. I would appreciate any help on that front.
I could not get the Yahoo mail app to work on my android phone. I did manage to get my cox mail through Gmail on my phone and tablet. Both Android. But I can't use Gmailify.
I was on the phone with Yahoo for 30 minutes but the person couldn't provide any advice on why the Yahoo app was not woriking. Then we got cut off and she never called me back.
The ultimate solution is to switch all my cox mail to gmail but that is very hard since I have had my cox mail forever.
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DonSeay
New Contributor II
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7 Messages
1 year ago
Monitoring this thread for a solution. I'll post one if I find it.
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mbarrett8
New Contributor II
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6 Messages
1 year ago
My email was switched last Friday but I am not able to get Outlook to work with the Yahoo settings. Just now I was able to get it to work with the Outlook app that comes with Windows 11. During the setup I was able to select Yahoo as the provider, it only retrieved emails that were stored on the server just like an IMAP connection. Before the transition I used Outlook setup with a pop server so I have a PST file with my old emails. Hopefully at some point Yahoo will get the bugs worked out so it will work with the Outlook contained in an Office suite.
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bryaninphx
Valued Contributor
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914 Messages
1 year ago
I also could not find a way to change the server settings after the initial set-up.
Remove then Add back using "Show More"
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Al2
New Contributor II
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4 Messages
1 year ago
I created the app password as mentioned in this article. I am now connected and incoming emails are working. The smtp end of it is still generating an error.
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Al2
New Contributor II
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4 Messages
1 year ago
After creating the app password and getting the POP3 end of it working, I looked again at the smtp settings. The instructions from Yahoo said to use either port 465 or port 587. I was already pointing to 465 without luck, but changing it to 587 made it work. I can now send and receive messages through outlook to/from the Yahoo account. Not sure if this will help everyone, but good luck.
Thank you DonSeay for the link you found and provided.
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dp118
New Contributor III
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16 Messages
1 year ago
DonSeay's instructions worked for me. I'm using Windows 10 PC running Microsoft Office 2019 Outlook. I did not have to delete any cox email accounts in Outlook to make the changeover.
I had to setup my Yahoo account first using the link provided in Cox's email indicating it was time to changeover. I successfully did this, and all emails and file folders transferred to Yahoo and can be read in Yahoo's email web browser.
Then I opened Outlook on my PC. I used the Outlook "repair" function, "advanced" settings on my xxxx@cox.net email account to get it to work. I also didn't need to setup two factor authentication in Yahoo to generate an Outlook specific password link on Yahoo.
When Outlook successfully establishes its new connection to Yahoo servers, it starts using my old transferred email account and repopulates all previous files with their subfolders and emails. This takes a couple of minutes. It then began downloading all new "inbox" emails. I did a test email to my Cox.net email account to check it worked and it does. Working perfectly and seamlessly now.
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Sandy_S_
New Contributor
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1 Message
1 year ago
Doesn’t work. Cox is a fail! Still cannot get my email on my phone along with my family members. Called, chatted, etc and they said they would not be able to help and multiple customers are experiencing issues. They dumped our Email other to yahoo ( a cheap free email service) and they cannot handle it! 😮 FAIL FAIL FAIL
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chellirn
New Contributor
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1 Message
1 year ago
Someone please fill me in on what is going on. My cox email disappeared 2 days ago. Cannot receive anything on my iPhone or MacBook. I'm reading through all these "Yahoo" discussions, but I do not have Yahoo. So is my problem different? I am in the dark here! HELP please!😩
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madweber
New Contributor II
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7 Messages
1 year ago
Okay, I figured it all out. But first a suggestion when giving directions, be specific with names and titles, do not use "it" or "that" or assume anything. All "Click" references are left-clicks with the mouse.
First, go to Yahoo mail, to your former Cox.net account. Put your cursor on your name and/or picture in the right top corner. Click "Manage Your Account." Click on the Security Tab. In the box labeled, "Other ways to sign in", click "Generate and manage app passwords". Type in "Outlook" in the "App name" line. Click "Generate password". Copy that password. Don't worry about the spaces in the password, they do not convey when pasting.
Next go to Outlook. Click the File tab, click Account Settings box, click "Account Settings". Click "New". Type in your old Cox email address, click "Advanced options". Check-mark "Let me set up my account manually". Click "Connect". Click "POP" or whatever method you want to use. (I personally use POP so I will explain that version but what I explain should carry over to the other set ups.) Now the password screen appears. Paste the app password in the box. Click "Connect". Wait for the setup to "fail" when you are presented with the credentials box to log in. Click "Cancel". Click "Change Account Settings". Now change the Incoming Server to "pop.mail.yahoo.com" and the Outgoing Server to "smtp.mail.yahoo.com". Click "Next". You are presented with the password screen (again) that is prefilled, click "Connect". You should get a successful message.
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