New Contributor
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1 Message
Does Cox send you text messages asking you to call?
I received a text message from someone named Jill that supposedly works at Cox. Asking if we can talk. 704-774-3538. They are requesting when they can call me to discuss my services. Is this legit? Seems really fake.
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Bruce
Honored Contributor III
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5.7K Messages
Did you previously contact Cox about your service? If not, ignore. Even if it is Cox, Jill wants to sell you something you obviously don't need.
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JonathanJ
Former Moderator
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1.9K Messages
Sounds like someone is phishing. You have to opt-in to receive text alerts from Cox. Text notification preferences are only used for appointment reminders, data usage billing notifications, or order confirmations. This link will provide more information www.cox.com/.../cox-text-messages-and-alerts-help.html.
Jonathan J
Cox Social Media Support Specialist
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