New Contributor
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1 Message
Blinking Yellow & Green Light
When we first got this wifi modem and tried to hook it up ourselves it didn’t work. So then we had to pay $75 for a technician to come out when we obviously tried to do it on our own! These crappy modems you guys provide aren’t built to set up on your own! I have now had this wifi for two weeks, not even an entire month and it keeps going out! One minute it’s flashing a yellow light and then 5-10 minutes later it’s flashing a green light! Customer service is horrible because all they do is troubleshoot and if that doesn’t work, a technician has to come out and now we have to pay another $75. So this is strike #2, if another issue arises we will definitely be getting a different WiFi provider because this is absolutely the worse experience we have ever had with WiFi!
Darkatt
Honored Contributor
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1.9K Messages
1 year ago
If you have paid to have a technician come out and convert you from a self install to a pro install, then call Cox, and request a technician to come back out, as long as you are within the first 30 days, it's at no cost.
What you have described is a modem losing sync, cause be a signal issue. Since you had a tech out, they didn't complete what needed to be done to fix your issues. It's not a SETUP issue, it's a signal issue.
Again, if you are within 30 days of a pro install, the tech that comes back out is at no cost.
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PrimoDePetrillo
New Contributor
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1 Message
1 year ago
I've been having the exact same issue. For the last 3 days my modem is stuck in a reboot loop for hours at a time. So far it's cleared itself out and was ok by early afternoon. Today it's 1140am and it's still stuck.
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