New Contributor
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2 Messages
Throttling
Im pretty sure my service has and is currently being throttled. I have a chat transcript that proves this. The lady tells me that I'm at 267gb (cap is 250gb) and its probably the reason why my signal kept dropping. I then asked if this is whats called data throttling, a long pause then comes back with "please allow me a minute". Then says that Cox does not do this.
So let me get this straight. Ive had the service 4 months, never had a problem (never went over either). Then I go over 2 days ago all of a sudden it kept dropping the connection. Its frustrating, and I need to know if there is a law against this.
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Health_Edge
Valued Contributor III
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4.2K Messages
" The lady tells me that I'm at 267gb (cap is 250gb) and its probably the reason why my signal kept dropping."
What lady? From just a surface understanding, it sounds like she is insinuating that bandwidth has correlation with signal problems. If you have signal problems, you won't be able to download as fast, but too much download does NOT effect the signal going into the modem. Not even the tiniest bit. If would be like someone saying your call dropped because you talked too loud.
Sounds like the representative said something off the cuff that was very incorrect, and then when challenged, checked their documentation and found her error. What are the symptoms? What are your speed tests? Are you losing connection altogether or just having it get slow?
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unchboy
New Contributor
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2 Messages
The lady on the other end of the cox support chat (I dont want to name names). It will disconnect altogether then re-connect, and sometimes the speed will be under 3mbps, when I constantly get 40-50. Its awfully coincidental this is happening after I surpassed my allotted data. Anyway, today is the last day so I get a fresh new 250gb tomorrow. But if this is the case, I would like to have my data rollover as I've only averaged 100-125gb a month since I went with Cox.
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ChrisL
Former Moderator
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7.1K Messages
Cox does not throttle connections for any reason including exceeding data allowances. I thin you were given some misinformation there. I'd suggest doing some testing without the router to see if you still encounter any performance related issues.
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Health_Edge
Valued Contributor III
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4.2K Messages
Its probably not coincidental, just not directly related like your thinking. A signal problem of some kind would cause both a connectivity problem and a throughput issue. Or, if you had some kind of network issue that was using up more than usual bandwidth, that would slow you down and use more bandwidth.
Either way, it comes down to a technical impossibility. That would be like your cellular provider throttling you by sabotaging a whole cellular tower. Sure it might slow you down, but it's going to effect alot more people then you. The RF signal sent down the cable line comes from a source that feeds alot (100+) houses , and they really cant, and don't want to, make those kind of changes remotely just for you. When ISP's throttle, its alot more subtle. Also, such things are documented online, check it out. For contrast, here is a ISP that DOES throttle traffic; Comcast.
How are you testing? Wired or wireless? Modem and router or gateway? What model? Did Cox look at your signal levels when talking to them?
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