strike2wce's profile

New Contributor

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6 Messages

Monday, February 24th, 2014 3:14 PM

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Slower than Normal Uploads to Twitch.tv?

I have an i7-3770k processor overclocked to 4.5 GHz with my H.264 preset on "medium."  I'm running with an EVGA superclocked GTX 670.  I'm subscribed to the Cox ultimate tier internet.  Streaming at 1080p with 30 FPS should be no problem, especially with games like World of Warcraft, with my processor and advertised upload speeds - however I've been experiencing slow uploads and even dropped frames while uploading to Twitch.

I've tried streaming at the recommended 3,500 kbps bitrate, however I can't even achieve that.  My bandwidth test could barely even return results of 2,500 kbps.

I called and talked to someone in the tier 2 support on Friday and they helped me ensure that I was using a correct CAT-5 cable between my modem and PC and run a few speed tests.  I get the advertised 20 Mbps by using the speed test on the Cox website, however any other speed test (Speedtest.net, Testmy.net, etc.) returns results of barely even 2-5 Mbps.  I'm not sure whether they checked my modem signals.

I know it's probably a slim chance that anyone who streams would be checking these forums but I was just wondering if anyone else was having the same issue with slow uploads and/or dropped frames.

I'm also curious if a representative could answer me whether Cox is throttling upload to Twitch or not.

Valued Contributor III

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4.2K Messages

11 years ago

Never had any issues watching streams on Twitch. Im avid follower of Day[9] . Also, do you play warframe? Name rings a bell. 

First, what kind of modem do you have? And when you say you get 20Mbps, is that upload or download?

New Contributor

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6 Messages

11 years ago

I don't have any issues with watching streams.  I'm just having problems streaming myself.

I have a Cisco DPC3010 modem that I received from Cox.  Using the speed test tool through Cox, I get my advertised speeds of 130 Mbps down and 20 Mbps up.

And I actually played Warframe for a little bit.  Not anymore, however.

New Contributor

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6 Messages

11 years ago

Valued Contributor III

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4.2K Messages

11 years ago

Don't feel like a throughput issue. Maybe latency? Try Pingtest.net.

Also try a trace to twitch. See here for instructions. Post results.

Valued Contributor III

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4.2K Messages

11 years ago

The data all looks good. 

Anyone have any ideas? 

New Contributor

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6 Messages

11 years ago

Additionally, here are some pathpings to the Twitch servers:

http://i.imgur.com/3herwH5.png

http://i.imgur.com/g8y7voN.png

Valued Contributor III

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4.2K Messages

11 years ago

Those pathpings look pretty normal too. Unless there servers were 100% down at that time, thats probably ICMP deprioritization, which is normal at the last hop of Coxs.

One thing I have noticed on the forums is lots of people asking abour the PS4 and the included twitch streaming. Did your problem happen around the time the PS4 got popular? I wonder if its a issue with their servers, or atleast their ISP/Peer or something.

Maybe try this? If this works, atleast we know the problem, low throughput. Also maybe try this? Mostly used for download problems, but the VPN should work both ways, so if throughput is good, but routing is bad, VPN should show us.

Also, have you checked your settings with your streamer, are you using Xplit?

New Contributor

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1 Message

11 years ago

I'm having the same problem. I have Cox ultimate tier and streamed at 720p 3500kbps at 60fps with no problems whatsoever from December, 2013 until the weekend of Feb 21st.. I have had 4 technicians out here since then. They have replaced, wiring on the outside of the house, checked all the internal wiring, replaced the node on the street (which I'm the only house connected to) and gave me a loaner modem to try out.

I went from having an awesome stream to not being able to stream through an evening.

I'm starting to think Cox is throttling my upload to twitch servers or something...

I am going insane not being able to figure out what the problem is. Most speed tests return everything fine, but twitch streaming has taken a dump 3 weeks ago.

Valued Contributor III

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4.2K Messages

11 years ago

I don't think Cox purposely throttles connections, I just don't think they have the systems in place. Instead I think alot of issues is caused by technical problems, like congestion, between Cox and what ever peer or ISP twitch uses. Thats why I asked for tracert, but it didn't show any lantency, which is usually a sign of congestion.

Im curious if OP tried any of my ideas with a VPN. If we know a path that works, and one that doesn't from the same location, it would rule alot of things out and help to isolate.

New Contributor

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3 Messages

11 years ago

Im having the same problem.  Im paying for premier even with 2 people playing league oflegends and me streaming 720p(since alot of viewers cant load 1080 fast enough and i dont want to buy a capture card so i can record 2 sets and send out 1080 and 720)  im supposed to be getting 50/10 and im getting 30 down and 3 up. I drop frames like crazy I cant stream.  A tech came out and told me my modem was to old which is B.S. because I had a cox business package before i moved and i was getting 160 down and 80 up on the same modem and now i cant even get FOUR.

New Contributor

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8 Messages

11 years ago

Watching steams from twitch is one thing, but I'm also starting to have problems uploading. I used to be able to broadcast at 1920x1200@3500 no problem, lately I'm getting 2Mbit up and 30Mbit down from speedtest.net so I cant even broadcast decently anymore. If twitch had an upload option to upload pre-recorded files that's one thing (they don't) but live broadcasting is another and I can't upload to youtube anymore cause of their hatred towards gamers lately. You can't tell me it's my network as I have shielded cat 6 I made myself (to spec I might add) and I can upload files from my main PC to my own home servers at 85MByte+/sec (gigabit network with custom mtu), when I used to broadcast just fine a month or 2 ago and now dropped to abysmal speeds though no configuration changes on my side.

ingestion server info from (https://support.xsplit.com/forum/viewtopic.php?t=1597)

I stream to the Los Angeles server (closest to me) and here is my Tracert

PS C:\Windows\System32\WindowsPowerShell\v1.0> tracert 199.9.255.86

Tracing route to media47.justin.tv [199.9.255.86]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms Router [172.24.96.1]
2 * * * Request timed out.
3 12 ms 9 ms 10 ms 172.21.1.154
4 15 ms 16 ms 15 ms 72.215.229.20
5 14 ms * 12 ms 70.169.75.157
6 43 ms 25 ms 27 ms langbbrj01-ae2.rd.la.cox.net [68.1.1.14]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

New Contributor

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4 Messages

11 years ago

Having the same problems since last week. I have no issues watching streams, or doing anything else.

However, trying to stream myself, I am dropping between 30-90% of frames, and that's even with dropping stream quality to less than 900 kb/s. Twitch is telling me that I'm not sending at a constant bit rate (from dashboard, refreshing after stream start to get quality report from Twitch.)

Every tracert I run to any Twitch ingest server times out (best so far is to London - which doesn't time out until after it's on the L3 network in London).

Common last hops before constant time outs are 68.1.2.109 and fed1dsrj02-xe010.1.rd.sd.cox.net - from there all my packets drop into the ether. My computer has more than enough power to stream at a higher bitrate than I have upload. My realistic upload speed (from testmy.net; a little more realistic than Okla's SpeedTest and not "gamed" by internal testing to Cox internal network servers) shows about 2 Mbps. Before this started, I had no problems streaming 1080p at 30 fps at 1.5 Mbps rate - now I can't, and I've had connection issues with dropping during streams. (Nothing else, just the connection to the Twitch ingest servers.) JTV Ping shows good connections. I'm in the green for about half a minute before frames start dropping.

Here's tracert results to live-dfw.twitch.tv (normally a good ingest). Twitch status shows all ingest servers up and running well. There have been no equipment changes, no configuration changes (except for me dropping bit rate to try and get something out), and the wiring from the street drop to my ethernet port have not changed.

Tracing route to live-dfw.twitch.tv [199.9.254.25]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Me
  2    17 ms     7 ms     7 ms  My Cable Modem
  3     9 ms     9 ms     7 ms  ip68-1-11-14.at.at.cox.net [68.1.11.14]
  4    52 ms    66 ms    52 ms  fed1dsrj02-xe010.1.rd.sd.cox.net [68.1.0.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Look, I don't expect great things in Pensacola besides the Blue Angels, but this is failing to meet even my low expectations for cable ISP connections.

Further line of inquiry - I have a Motorola Surfboard SB6121 modem. According do the stats page, "Firmware Build Time: Mar 12 2013 17:48:19" - this would be the same day that my issues began. (I also did not do anything to get updated Firmware.) This is a DOCSIS 3.0 modem - I only mention that because looking around suggests there's been some issues with modems getting the wrong configuration.

New Contributor

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4 Messages

11 years ago

D'oh. That would be Mar 12 last year. Although it did start around that time this year, the firmware is probably not involved.

Former Moderator

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7.1K Messages

11 years ago

From this end I'm seeing just a slight amount of packet loss to the modem which could be another symptom of the modem signal levels being out of spec.  Also note that a custom MTU over WAN connections could exacerbate such problems even further.  There would likely be benefit to having a technician come out and troubleshoot the signal issues further and go from there if necessary.

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