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New Contributor
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Setting up Cox email on iphone 6s
Trying to add new cox email account to my iphone 6s- I have tried to do this a few times and I keep getting a message that states "User Name of Password for imap.cox.net is incorrect" when I try to verify the account. I have retyped in the correct user name and password and still get that message.
What do I do to get this corrected so I can view my email on my iphone?
This may have been discussed somewhere in the forum but can find if so.
Thanks in advance to anyone that can help.
Tecknowhelp
Valued Contributor II
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For the username, make sure just to use the first part, and not the entire email address. Also try going to webmail.cox.net webpage on your iphone and sign in with the same username and password. Work there?
Here are the general instructions for setting up a Iphone with Cox email.
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MichaelJ
Moderator
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giojag
New Contributor
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giojag
New Contributor
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Tecknowhelp
Valued Contributor II
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So the password for incoming is correct, but not the password for outgoing. To change that, change the password in the prompt shown in the picture of step 3 of these instructions.
Host: smtp.cox.net
username: giojag (or what ever your Cox username is, no @cox.net)
password: same password you used for webmail.cox.net
Use SSL: On
Authentication: Password
Server Port: 587 (If you get a error, try 465)
See here for Cox's SMTP server info.
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gsgkpowell
New Contributor
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I have had the same issue for months and no one can tell me anything. I have done everything and followed all set up exactly. .my husband can't get it on his phone either. It's frustrating as I travel a lot and I have to go the site each time. when I've asked they tell me the sAme things they are telling you.
Good luck. I hope they figure it out as I might be able to use your solution!
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ChrisL
Former Moderator
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I looked at your account and it appears that your password may have been compromised. I'd suggest resetting your email password to a new password that is different than one you use on other sites or services and see if that works.
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giojag
New Contributor
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ChrisL
Former Moderator
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Sure, basically a hacker has your password and was successfully able to use your email account using pop/smtp so our mail team reset the password just to those services. This would explain why you're still able to use it in webmail. Note for your own security that your password is known to whomever was accessing your email and will likely attempt to use it elsewhere making it all the more important to use different password for each site or service that you use.
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giojag
New Contributor
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Why was I not notified that your team reset my password??? It would have saved me alot of frustration and time. I have now changed my password and that has allowed me to set up my email account on my iphone and also on outlook on my home computer and appears to be working fine. Thanks for looking into my questions.
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giojag
New Contributor
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gsgkpowell, If you haven't already done so, change your password and see if you can then set up your email. That was the solution to my problem (see the other posts on this board from 6/22/16 and 6/23/16). Someone on Cox's email team had reset my password without notifiying me. They believed my password had been compromised so they reset it. However, I was still able to use my old password to log in to the web email version so that led me to think I still have the correct password - don't really understand that technical aspect. Let me know if it you get your email to work on your phone/outlook. Hope it works for you.
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ChrisL
Former Moderator
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Basically it's a safety issue. If we had cold called you and said you've been hacked and we need your name/address/PIN# or last 4 of social would you have believed it was us reaching out to you? Typically those are all the hallmarks of a phishing scam.
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giojag
New Contributor
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Maybe a letter in the mail to notify me to change the password. thanks
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