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New Contributor
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Error code 107
I have upgraded my Internet to cox premier and called customer service to make sure that this service was on my account but I still an getting this error message when I try to connect to the cox tv connect app on iPad. I don't know what the problem is. Can anyone help me with this???? Thanks.
ChrisL
Former Moderator
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One known issue that was just recently corrected was a compatibility issue with the iOS 5.1 update. That issue should now be corrected by the updated version of the TV Connect app already published. Also your TV and Internet services must be on the same account.
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Quint41
New Contributor
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The response by the Cox rep does not answer or solve the problem. I also have Cox, an iPad 2, downloaded TV Connect because Cox sent me an email telling me I could download and use unit! I get the same error message, code 107. There is absolutely no information about error code 107 on the Cox website. I deleted and reinstalled TV Connect twice, and I still get the error message. When ... Oh when ... Will Cox provide REAL customer service to it's customers who are spending an arm and feeaking leg for TV, internet and phone services???
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jazer540
New Contributor
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Chris,
has this been resolved? i have tried everything i could think of to get this working and still get error 107 when i attempt to login! I have an upgraded bundle from cox and have the cisco (black) dvr reciever
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ChrisL
Former Moderator
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That code usually means that your account does not meet the minimum eligibility requirements. I would suggest calling in to our technical support department so they can review your account and make any necessary changes.
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Dustin
New Contributor
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My newest Cox bill has a full page spread letting me know I qualify for these services, load the app onto my iPad, and I get error 107. As much as I'd love to spend time on the phone with a Cox service rep I think I'll just pass. Typical Cox technology.
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ChrisL
Former Moderator
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107 does indicate that something on your account isn't right for TV connect to work. This would require calling in to make sure you have a Cox login and the necessary service codes are listed on your account.
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maverick
New Contributor
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something cox will never tell you is that the app has jailbreak detection. so if you are using a jail broken device the app will not work without a special utility to bypass the detection. Google it.
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ChrisL
Former Moderator
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You are correct. The application does have jailbreak detectection. All of our representatives are trained to inform our customers of this should it become an issue.
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