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Spotty internet
Looks like I’m not the only one suddenly experiencing spotty service. Is COX pushing a new product or device? I’ve been a customer for a while now and I noticed that whenever they want customers to sign up for something new the service suddenly gets all wonky…and I don’t think it’s a coincidence…
Super Disappointed
Was looking forward to the great promotion that was offered to us as internet customers. Signed up for the two lines at the discounted rate and when it came time to activate the phones, mine went smoothly, and my wife’s phone has yet to be activated. It’s been 4 days that she has been without service now as a result of this with no way to switch her back to our old provider as her number is locked to COX now for 90 days. I’ve been told three times now that “it’s been sent to the escalation team” to get it resolved and am highly doubting that this will be fixed. My wife needs service as she leaves the house multiple times a week with our toddler and everyone trying to contact her phone number is not able to reach her. Really hoping this can get resolved so we can put this behind us, other wise COX will need to compensate for leaving my wife without cell phone service.
DVR recordings being deleted overnight
I recently had my ARRIS DVR box replaced. I specifically declined having it replaced with a cloud DVR because I want to keep the recordings stored locally on my DVR box. Since it was replaced, I don't know what has happened on Cox's end, but my DVR recordings randomly and mysteriously get deleted overnight. It has nothing to do with reaching memory capacity. What's going on?
Panoramic Wifi App Error
We recently moved service and the internet itself is working just fine, but the WiFi App is not working correctly. The Account, Home and Overview tabs works fine, but when I click on WiFi, I get a nondescript error that reads, "Sorry, something went wrong." Tech support was unable to help. Thoughts? UPDATE: I contacted tech support, and they couldn't resolve the issue, so I was referred to premium care, and they tried but were unable to fix it either. I was told I would be contacted by the tier 3 group within 24 hours but that was over two weeks ago. I did a factory reset on the gateway, which was the last suggestion I had been given. I can get to the local web page of the modem/gateway but all the settings are only accessible by the WiFi app which is still not working (same message as before). The encryption is stuck on WPA3 which my kids' tv does not support. Any ideas?
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