Recent Discussions
Insane bill increase!
So I had a 12 month plan when I first signed up for internet at $60 per month. After that it went up to $90. Ok whatever. NOW randomly it jumped up to over $180 dollars! I can’t afford that! So then I’m told my non contract amount of $90 also had a discount on it…..that I’ve never seen in a bill, suddenly is gone. What discount!? Now my only offered options is an increased price to sign a 12 month contract…..are you people tone deaf? Or sign up for 60 MONTHS?? WHO affords this? I’d never sign up to be stuck with a company this awful. Seriously you’re price gouging. Looks like at this point another service provider is the way to go. As I see many people doing.
Unplanned Internet Outages
These internet outages are out of control. I pay about $5.15/day or $0.21/hr for CONTINUOUS internet service. I should be credited for every hour that service is interrupted. This would be an actual fair transaction and help me pay for all the extra cellular data I have to use to continue to work from home during the 5+ disruptions per month. I don’t want to hear that you understand my frustration or that I should reach out for assistance. What I want is a solution to the problem and a credit on my bill.
1 month free!....
I have advertising paper with card attached on it, it's 1 month free,... When i registered online with my phone the customer service told me after 1 month payment you will be able to get your 1 month free, for second month I received bill payment!!!!! Whyyyy new bill for second month, where is my offer????
Restart message
Several days in the last two weeks I have been met with a we seem to have a problem message with a prompt to restart. This is first thing in the morning and after it reboots it is fine for the rest of the day. I do have an older-maybe 10 yo- DVR. I’m thinking it’s time to upgrade but would welcome any suggestions.
Constantly freezing!😡
Why, why, WHY do programs I'm watching on Cox constantly freeze while watching? It's annoying!!! The picture will freeze and then by the time it unfreezes, it has jumped ahead in the program. Why? I let a customer service rep talk me into getting the new cable box and it has been like this every since! The only thing that is constantly is my increased bill! I see why people cut the cord. After 23 years with Cox's shabby service, I think I'm DONE!
