Recent Discussions
Cox Technician Visit was promised for free but additional service to bill of $100
I contacted customer service to request that someone restart my modem (which was already in my home) because we couldn't restart it over the phone. Since I believed it was their responsibility to help me restart it, I asked the representative if the visit would be free, and they confirmed that it would be. However, I found out today, the service charge added to my bill, and no one is willing to correct it. This feels misleading, almost like a bait-and-switch. How can I dispute these charges or request a review of the recorded phone call where I was told the visit would be free? I was also told by the nice gentleman (technician) that the visit was free. I never signed anything as well. Thank you!
Cloud DVR
We are also having the same problems with the cloud DVR. Sound cuts out, picture freezes, hard to make it go forward, extremely frustrating and occurs more frequently at night time. Oscars were terrible to play. The next day during the day time it worked fine but too late to see who wins what. This problem needs to be fixed.
Unplanned outage
Monday at 10:30pm, our neighborhood lost internet access. It is now Wednesday at 2:33pm and we have no ETA on a fix. I work remotely from home. Tech support offered no solve, so empathy, nothing. Said for me to wait until outage fixes as apparently a Cox hot spot is not available in my area . I have screenshot of interaction. I'm beyond frustrated! Anyone know what’s going on. Live in West Phx
PL% spikes
For a bit everytime I play online games there is a bit of a pattern, there will be packet loss spikes for 1-2 sec ranging from 30-200. This will happen every couple minutes and then after a bit my download speed will go all the way down to 10mbps but my upload will stay at 50, (I have 500mb plan). So after that happens and the download speed is down I change my wifi channel and the speeds go back up, and the process repeats over and over again. Would appreciate any help.
