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48hrs+ No Internet Mesa AZ
It's been over 2 days with no Internet. "Unplanned Outage" is the only thing it says, no eta of restoration. Can't get a hold of a human, chat just copy and pastes the same cookie cutter response. My neighbor has Verizon and has had no issues at all. This is unacceptable especially for the price they charge.GSLiveResin16 minutes agoVisitor32Views0likes3CommentsCox fiber failure
I got Cox fiber a few months ago and I love the speed, but it goes out for what seems like no reason, the reboot doesn’t work . and then a tech needs to come fix it and it takes several days to get an appointment. Does anyone else have this problem? I’m so frustrated.Azsun5 hours agoVisitor14Views0likes1CommentSTOP LOCKING POSTS
Ok, I don't know if you guys get paid for locking posts, but I am getting tired of it. They are technical posts. Why aren't you allowing us users to help? Why even have this forum if all you moderators do is tell people to email you. I go through the hassle of writing a response and click post, only to get a error because a moderator locked it. Stop it BeckySince you are one of the few moderators here that don't do this type of BS, can you respond? What is going on with the Social Media Team?WiderMouthOpen5 hours agoEsteemed Contributor II41Views0likes4CommentsCOX Self-Setup SCAM / COX fails to provision equipment, resulting in Tech appt charging $75
I recently switched from the 1GB plan to the 2GB plan. A new router/modem was necessary and was sent in the mail. Once it arrived, COX presented us with an option to "self-setup" our equipment through their app. It was 2 steps of set-up that simply instructed us where each wire was to be connected onto our new equipment. Easy, right? Of course not, not with COX. Checking my account closer on the app, our account still showed we were only receiving the 1GB plan. First red flag. The second red flag? The immediate "need" for an appointment at my house as soon as the internet didn't connect in the first place. What's even more odd about this; whenever we made the account change from the 1GB plan to the 2GB plan, we decided to remove the insurance service costing $10 a month because we NEVER used it, not once. Well, whenever the tech team has to make a trip to your house, they charge a $75 service fee without this insurance.. Keep in mind: I switched out the 1gb router for the 2gb router while attempting the failed self-setup, then switched back from the 2gb router to the 1gb router that same day while I waited for this tech appointment the following day. I was successful doing this so I still had internet capability, which speaks to my capability in setting up this basic equipment and lack of necessity for an appointment. Fast forward to the appointment with the 3rd party technician the following day. The technician comes out, looks at our equipment and makes sure everything is hooked up properly (it is). What's the problem? COX never provisioned our equipment to receive 2GB of service. The equipment that they sent us, or our account, was never set-up properly to receive the new equipment. COX never had to come out to my property to make any adjustments or fix anything. Cox's internal teams failed to take the necessary steps to ensure the "self set-up" option worked properly and failed in taking the necessary steps to diagnose the real problem with the service I wasn't receiving. So, the technician comes out to my property on a service call, just to be on the phone with Cox almost the whole time, who ends up fixing the problem internally that had no relation to any of the steps I had taken during self-set up... And they still want to charge $75 for COX's mistake?????????????? Fast forward to the phone call we knew was going to be necessary when Cox inevitably charges us a $75 service fee for an appointment that was never necessary due to incompetence running rampant through this provider. The "account manager" we spoke to on the phone, said we could reestablish the $10 a month insurance (that we just cancelled), and the $75 fee could be removed. They also offered free HBO Max for the "inconvenience". Ya, I really want a free 3 months of HBO just to forget about the automatic renewal and pay on unlimited months for a service I will not use... -_- Anyways, I was clear that we just cancelled the $10 a month insurance service due to it's lack of use, and that additional services were not necessary or wanted, we simply want the $75 service fee removed from the account because this was a mistake solely to blame on Cox. This "manager" held their ground completely, and would not budge. Simply stating " if a service technician has to come out, we charge the $75 fee". Riddle me this: Cox is offering a self setup option to avoid $75 service fees, but Cox will also fail to have your equipment properly programmed causing the self set-up to not work, which then "requires" an appointment with a technician that costs $75 to come to your house to fix something that only Cox has control of and nothing to do with your property.. And then when you call to complain, they give you a blanket statement of "if the technician comes to your property, we charge $75, period." Honestly, if it wasn't for living in rural America and being limited to internet providers, this post would have never happened. I would just pay the 2 year cancellation fee and never look at a Cox product/service again. Cox, this is complete incompetence on your part. This is more a matter of principle than it is the fee. It's disgusting business practice and I fully expect a refund for that $75 service fee based on the facts above.jandtfrazee8 hours agoNew Contributor236Views3likes5CommentsInternet goes in and out during High Winds
I'm in Summerlin Nv and every time we have high winds the internet goes in and out for a minute or two multiple time a day and the only thing that cox wants you to do is reset your cable modem. That has nothing to with cable modem. my cable modem is only a few months old even if you reset it, we still have the same issue in this area. When you work from home these interruptions are very disruptive. Especially when you're on a zoom call or a team's calls. When you chat with cox online, they just can't get it through their head that this happens only during days when we have high winds. Cox, get it figured out. this is bs that we have to put up with this. I will be so glad when google fiber is finally installed in our neighborhood.TEFTECH2 days agoNew Contributor27Views0likes1CommentModem frustration
Because my Cox Gateway modem.wouldn't allow the set up of a guest network, I bought my own, a Netgear Nighthawk. Got it set up and called Cox for activation. Agent activated the modem but it wouldn't connect to the Internet. Said it was probably my coax cable (of course, it's always the cable even though it was working fine) and set up an appointment for the following day. Asked if I could continue to use the Cox modem and was told yes. Tried to do so but no luck. Got back to a live agent via chat for help. Saw on my profile the equipment was still showing as the Nighthawk. Told the agent i wanted to go back to the Cox modem until the tech arrived. We stream so without an Internet connect no TV. They kept asking me what the modem was doing and to reset it. Did that, no luck. Then they tried to sell me on an upgrade. Said that the new Cox modem would allow for guest networks. Eventually, I agreed but only if we could get the Internet running again with the existing Cox modem. He said sure and submitted the request. Said the modem would be shipped and delivered the next day. I noticed that the equipment on the app still listed the Netgear modem. Told him that and he said he couldn't change it since he submitted the upgrade request. But, reiterated that the new modem would be delivered the next day. Finishing up. Canceled the tech appointment. Found out that the modem will not be delivered today (at time of this writing, UPS hasn't even picked up the package), and I am left without Internet service for who knows how long. Not that there is anything like the Super Bowl bei g televised this week. Extremely frustrated.MickelsonAZ2 days agoNew Contributor27Views0likes1CommentArris SB6190
Hi, The SB6190 won't keep a steady high rate. I use the cox online reset and then have to hard boot the modem in order for it to get close to 500Mbps (If I don't hard boot the modem after the reset, it doesn't get any faster). The improved speed lasts between 2 hours and two days and then it drops to 30Mbps. This has been occurring for over 2 months. I have tried 2 of the same model. Thxddowie82 days agoNew Contributor242Views0likes30CommentsTuning Adapters - Still Needed??
Hello fellow Cox Customers, well I am a very long time TIVO customer and still continue to be a TIVO customer because we simply like the TIVO user interface. As most of you are probably aware, we were told recently we needed to update our existing Motorola Tuning adapters to the new VECIMA adapters. My question which has been very hard to get out of cox tech support is which channels that I have listed in my Cox Contour TV Preferred package actually required this external device tuning adapter. All I get back is if its an HD channel or Switched Digital it requires it. But yet pretty much all the channels in my allowed list are HD channels and I can get to them without using the tuning adapters. So figured I would as the smart people here does anyone have a more clear answer if these devices are actually needed if we are using TIVO and cable cards? Thanks and looking forward to the replies!! Bricebriceh2 days agoNew Contributor57Views0likes8CommentsCall History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be removed again would have required someone at Cox to have done something to cause it. Has anyone who experienced the Call History outage on 12/13/2024 had the issue fixed?CurtB2 days agoHonored Contributor553Views1like43Comments