Cox Communications Email Scam
I recently received an email from cox referencing their updated Ultimate Plan. Presented with option 1, keeping my current tier 300mb down 30mb up at my current rate but I have to update my modem. Okay. Option 2, 500mb dowload speed 10mb at my current rate as well but i still have to upgrade modem. Okay. Clicked on cox link of approved modems and purchased one. Upon calling cox decide option one or two and to activate my new modem. The rep tells me my bill is going up $15 with my free upgrade? Its bad enough cox lost the RSN sport networks, if internet goes too im afraid my 15 years+ with cox is over. Very dissapointed in Cox Communications Marketing & Sales customer service.5.6KViews0likes13Comments
Beware of false advertising on website “upgrades”
Beware of the “upgrade for 50 cents LESS than your current plan” on Cox Upgrade page. Cox is a scam artist. Upgraded for the website price... told me it was actually going to be $20 more than the “50 cents less than your current plan”... like it states on THEIR website... even with the “all-in” pricing - which is a total scam by the way, says it includes equipment and surcharges.. it doesn’t. What Cox is doing is called false advertising, this will be reported to the BBB.673Views0likes2Comments
(Update) Bought a Router/Modem on bad tech suggestion. Should I use new router/modem and replace a Netgear C3700?
I bought a TP-Link AC1750 (Archer A7) and a Netgear CM 600 from bad advice from COX tech support(thread here).Chat support suggested my C3700 was at its end of life and needed to be replaced. The problem was my wiring. After getting techs here to address my bad wiring, my signal improved and my WIFI (and signal) is now rock solid. Question: Is there a reason I should keepthe newTP-Link AC1750 (Archer A7) and a Netgear CM 600 to replace my old Netgear C3700? Is the 8x4 a concern? Another concern I have regarding replacing my old equipment is, when I check my logs, I see [DoS attack: Teardrop or derivative] ..... [DoS attack: Ping Of Death] from .... [DoS attack: Illegal Fragments] from .... [DoS attack: Teardrop or derivative] from .... Apparently, this is a common problem [1][2][3][4]. I am unclear if these are false positives or a reason to swap out this modem combo.508Views0likes0CommentsUpgraded to DOCSIS 3.0 modem - speed still maxes out at 32mbps
Hi, I just upgraded from a SB5101U DOCSIS 2.0 modem to a SB6141 DOCSIS 3.0 modem. The new modem is operational, but the max download speed I'm getting from all the speed test sites is still just 32mbps....which is exactly the same as the old DOCSIS 2.0 modem. I stumbled upon several forum posts that seem to describe the same issue, and they all made mention of having to check the "modem provisioning" or "service codes" after upgrading from DOCSIS 2.0 -> 3.0 http://forums.cox.com/forum_home/internet_forum/f/5/t/16025.aspx http://forums.cox.com/forum_home/internet_forum/f/5/t/16882.aspx http://forums.cox.com/forum_home/internet_forum/f/5/t/6204.aspx Could somebody take a look to see if my modem is "provisioned" properly and the correct "service codes" are on my account to be able to use a DOCSIS 3.0 modem? Thanks!Solved1.7KViews0likes3CommentsConnection dropping randomly for only a few seconds
My connection drops just enough for me to lose my connection to online games. I just recently upgraded my modem to take advantage of the new Ultimate speeds (300/30). I am currently using an Arris TG2472. I had zero issues with disconnects until switching to this modem. I have it wired (Cat6) directly into my PC's onboard NIC (Killer E2200 on my MSi Gaming 5 motherboard). Sometimes I can go hours without disconnecting, other times it happens multiple times a minute. I've reset the modem many times. I'm unable to determine if my other devices lose connection due to the duration of disconnect being so brief and I'm not always watching them like my main PC. Attached are my modem logs (surprised the tables stayed intact ). Any ideas? DOCSIS(CM) Events Date Time Event ID Event Level Description 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/5/2016 17:38 69010100 6 SW Download INIT - Via NMS 2/5/2016 17:43 69011100 6 SW download Successful - Via NMS 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 1:05 69010100 6 SW Download INIT - Via NMS 2/6/2016 1:11 69011100 6 SW download Successful - Via NMS 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000700 5 RCS Partial Service;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000700 5 RCS Partial Service;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/7/2016 1:23 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/9/2016 0:29 84000700 5 RCS Partial Service;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/9/2016 11:46 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; PacketCable(MTA) Events Date Time Event ID Description 2/5/2016 19:44 14 Power Supply Telemetry Log - BATTERY MISSING 2/5/2016 19:44 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/5/2016 19:49 14 Power Supply Telemetry Log - BATTERY MISSING 2/5/2016 19:49 65517 ConfigFile - BadParam 2/5/2016 19:49 16 MTA TFTP: Successful 2/5/2016 19:49 26 MTA PROV: Successful! 2/5/2016 19:49 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/6/2016 1:14 65517 ConfigFile - BadParam 2/6/2016 1:14 16 MTA TFTP: Successful 2/6/2016 1:14 26 MTA PROV: Successful! 2/6/2016 1:14 14 Power Supply Telemetry Log - BATTERY MISSING 2/6/2016 1:14 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/6/2016 12:23 65517 ConfigFile - BadParam 2/6/2016 12:23 16 MTA TFTP: Successful 2/6/2016 12:23 26 MTA PROV: Successful! 2/6/2016 12:23 14 Power Supply Telemetry Log - BATTERY MISSING 2/6/2016 12:23 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/6/2016 12:36 14 Power Supply Telemetry Log - BATTERY MISSING 2/6/2016 12:36 65517 ConfigFile - BadParam 2/6/2016 12:36 16 MTA TFTP: Successful 2/6/2016 12:36 26 MTA PROV: Successful! 2/6/2016 12:36 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/10/2016 15:54 14 Power Supply Telemetry Log - BATTERY MISSING 2/10/2016 15:54 65517 ConfigFile - BadParam 2/10/2016 15:54 16 MTA TFTP: Successful 2/10/2016 15:54 26 MTA PROV: Successful! 2/10/2016 15:54 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/13/2016 14:42 14 Power Supply Telemetry Log - BATTERY MISSING 2/13/2016 14:42 65517 ConfigFile - BadParam 2/13/2016 14:42 16 MTA TFTP: Successful 2/13/2016 14:42 26 MTA PROV: Successful! 2/13/2016 14:43 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS RF Parameters Downstream DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 27 825.00 MHz 4.60 dBmV 40.37 dB 256QAM 472746965 0 0 Downstream 2 25 813.00 MHz 4.10 dBmV 38.98 dB 256QAM 394639008 0 0 Downstream 3 26 819.00 MHz 4.30 dBmV 38.61 dB 256QAM 381472696 0 0 Downstream 4 28 831.00 MHz 4.40 dBmV 38.61 dB 256QAM 355151897 0 0 Downstream 5 29 837.00 MHz 4.60 dBmV 38.98 dB 256QAM 391339916 13 0 Downstream 6 30 843.00 MHz 4.30 dBmV 38.61 dB 256QAM 375055153 16 0 Downstream 7 31 849.00 MHz 4.30 dBmV 38.98 dB 256QAM 372863170 21 0 Downstream 8 32 855.00 MHz 4.40 dBmV 38.98 dB 256QAM 356940985 0 0 Downstream 9 33 861.00 MHz 4.10 dBmV 38.98 dB 256QAM 466572772 0 0 Downstream 10 34 867.00 MHz 4.40 dBmV 38.98 dB 256QAM 447623779 0 0 Downstream 11 35 873.00 MHz 3.90 dBmV 38.98 dB 256QAM 445860913 0 0 Downstream 12 36 879.00 MHz 4.20 dBmV 38.98 dB 256QAM 437929734 0 0 Downstream 13 37 885.00 MHz 3.70 dBmV 38.61 dB 256QAM 463524073 0 0 Downstream 14 38 891.00 MHz 4.00 dBmV 38.98 dB 256QAM 446463030 3 0 Downstream 15 39 897.00 MHz 3.40 dBmV 38.61 dB 256QAM 446264020 0 0 Downstream 16 40 903.00 MHz 3.30 dBmV 38.98 dB 256QAM 439371059 0 0 Downstream 17 41 909.00 MHz 3.40 dBmV 38.61 dB 256QAM 527640271 0 0 Downstream 18 42 915.00 MHz 3.30 dBmV 37.64 dB 256QAM 511244124 0 0 Downstream 19 43 921.00 MHz 4.00 dBmV 37.36 dB 256QAM 488019332 0 0 Downstream 20 44 927.00 MHz 3.80 dBmV 36.39 dB 256QAM 478727803 0 0 Downstream 21 45 933.00 MHz 4.00 dBmV 36.61 dB 256QAM 473585925 6 0 Downstream 22 46 939.00 MHz 3.60 dBmV 36.39 dB 256QAM 478344600 0 0 Downstream 23 47 945.00 MHz 3.90 dBmV 36.61 dB 256QAM 488489109 6 0 Downstream 24 48 951.00 MHz 3.80 dBmV 36.61 dB 256QAM 480549181 0 0 Reset FEC Counters Upstream UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 3 23.30 MHz 44.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 2 4 18.40 MHz 43.25 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 64QAM Upstream 3 2 29.80 MHz 44.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 4 1 36.30 MHz 44.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Status System Uptime: 0 d: 22 h: 29 m Computers Detected: staticCPE(2), dynamicCPE(0) CM Status: Telephony-Reg Complete Time and Date: Sun 2016-02-14 13:09:25 Interface Parameters Interface Name Provisioned State Speed (Mbps) MAC address LAN Port 1 Enabled Up 10(Half) 5C:8F:E0:59:5A:A1 LAN Port 2 Enabled Up 100(Full) 5C:8F:E0:59:5A:A1 LAN Port 3 Enabled Up 100(Full) 5C:8F:E0:59:5A:A1 LAN Port 4 Enabled Up 1000(Full) 5C:8F:E0:59:5A:A1 CABLE Enabled Up ----- 5C:8F:E0:59:5A:A2 MTA PassWithWarnings Up ----- 5C:8F:E0:59:5A:A3 CM State:Telephony-Reg Completed Docsis-Downstream Scanning Completed Docsis-Downstream Ranging Completed Docsis-Upstream Ranging Completed Docsis-DHCP Completed Docsis-TFTP Completed Docsis-Data Reg Complete Completed Telephony-DHCP Completed Telephony-TFTP Completed Telephony-Reg with Call Server Completed Telephony-Reg Complete Completed TOD State: Time of Day Retrieved BPI State: BPI Status Enabled, Authorized DHCP Attempts to obtain CM IP Address: IPv4 Attempt(s) 1 IPv6 Attempt(s) 0 Power Supply Telemetry: Battery Operation Status Battery Serial Number Battery Part Number BATTERY MISSING ----- ----- Battery Test State:Not Currently Under Battery Test Hardware Information System: ARRIS DOCSIS 3.0 / PC 1.5 Touchstone Residential Gateway HW_REV: 3 VENDOR: ARRIS Group, Inc. BOOTR: 4.2.0.39 SW_REV: 9.1.95B MODEL: TG2472G Serial Number: F8GBUL646322145 Battery Charger FW Rev: 03.30 Options: Firmware Build and Revisions Firmware Name: TS090195B_071615_24XX.GW Firmware Build Time: Thu Jul 16 08:43:50 EDT 2015 eSAFE 0 FW Revision: TS090195B_071615_ARRIS_GWSolved8.2KViews0likes10Comments
Upgrade to Premium FAIL
Cox will not admit the Premium Service Suks. or PSS. Are they trying to shed customers? Search "Premium Speed" and see what I mean. Resolution? They say you need a tech. So they are willing to give up customers to promulgate this charade. One poster said not worth $80 a month. They should be paying me instead of a tech for putting up with this **.2.8KViews0likes4Comments
NIU for phone service
I recently had a new Coax line installed, and the field representative noticed that I still had a NIU that provided my phone service (I installed it myself when I worked for Cox). He stated that I'm going to need to upgrade soon, that Cox was trying to phase those out of their system. Who do I need to contact to have that happen?3.9KViews0likes1CommentWarning about $5 Tier Upgrade Promo
I'm not the first to write about this... I read another post of a complaint from another customer who was swindled by a Cox upgrade offer. This is clearly written intentionally deceptive. I was offered (in big bold letters) " FREE" tier upgrade from essential to preferred service. It even explicitly stated $0.00 upfront and $0.00 /month ! This offer and order confirmation number appeared in my account but has since been removed. When I call in to confirm the status of the free upgrade, no one knows what I'm talking about, and instead want me to upgrade from paying $35/mo to $52/mo "...this is a great deal", I'm told. I never intended to upgrade in the first place, until this offer appeared on my screen. I thought, after reading the confusing fine print, that "the catch" (because there is always a catch) was that instead of "FREE" as it appeared to be, the increase would cost me $5/mo in additional fees.... $5 DOES NOT EQUAL FREE, By the way. But i figured, okay why not? $5 extra for increase from 5mbps to 25mbps was worth it. BUT NOOO, it aparently means something alltogether different. The cost of the upgrade is actually to pay an increased rate of $50/month (not actually a deal, this is what they already offer on their site to anyone) But instead of charging me $15 extra to open the bandwidth (which I'm sure is just a click of a button) they will only charge me $5 extra to increase my speed and my rate! There is a reason why we switched from COX to DirecTV/AT&T Uverse... unfortunately, I'll have to deal with these deceptive games as UVerse speeds in my area are capped at less than 3mbps (That's another whole story ... they were willing to charge me for 12mbps until i caught on that the distance from our house to their station was too far to reach those speeds) Cox is not "your friend in the digital age" they are the lesser of two evils. They can be allied with to get the internet you want because you have no other choice... but as long as you know what kind of scheming you're getting yourself into.15KViews0likes3CommentsSelf Install Upgrade question
I upgraded to the 50Mb internet two days ago...or rather I should say I've been trying to. The system shows the order was processed, but now what? The connection is no faster, I've tried shutting down the router, I've gone into it and reset everything, what do I need to do to get the service? I even tried re-adding the faster service, but the system says I already have it (and am probably already paying for it), but I still only connect with IPV4, not 6. I am using a Motorola SB6121 that the website said would work for the speed I'm upgrading to.2.3KViews0likes1Comment
Beware of false advertising on website “upgrades”
Beware of the “upgrade for 50 cents LESS than your current plan” on Cox Upgrade page. Cox is a scam artist. Upgraded for the website price... told me it was actually going to be $20 more than the “50 cents less than your current plan”... like it states on THEIR website... even with the “all-in” pricing - which is a total scam by the way, says it includes equipment and surcharges.. it doesn’t. What Cox is doing is called false advertising, this will be reported to the BBB.(Update) Bought a Router/Modem on bad tech suggestion. Should I use new router/modem and replace a Netgear C3700?
I bought a TP-Link AC1750 (Archer A7) and a Netgear CM 600 from bad advice from COX tech support(thread here).Chat support suggested my C3700 was at its end of life and needed to be replaced. The problem was my wiring. After getting techs here to address my bad wiring, my signal improved and my WIFI (and signal) is now rock solid. Question: Is there a reason I should keepthe newTP-Link AC1750 (Archer A7) and a Netgear CM 600 to replace my old Netgear C3700? Is the 8x4 a concern? Another concern I have regarding replacing my old equipment is, when I check my logs, I see [DoS attack: Teardrop or derivative] ..... [DoS attack: Ping Of Death] from .... [DoS attack: Illegal Fragments] from .... [DoS attack: Teardrop or derivative] from .... Apparently, this is a common problem [1][2][3][4]. I am unclear if these are false positives or a reason to swap out this modem combo.