Intermittent internet quality and upstream issues
Hello, I am trying this venue as a last resort to getting a substantial answer to my Cox Internet service challenges. Cox Internet Premiere (grandfathered) 150Mbps\10Mbps Intermittently, internet quality drops from well above 150 Mbps/ 10Mbps to something far less. The primary issue I have is the diminished upstream and huge packet loss that occurs each time. At worst, the upstream drops to 0.9 Mbps and I get packet loss in the 10-30% range. Of course this happens most often after business hours, though not at regular times/days through the week, and never when the techs have shown up. For almost two years I experienced exceptional internet service. Beginning February 14th,the intermittent issues began to occur. Over time I have narrowed the issue down to a degradation of service from/through the Cox. I replaced the modem 3 times, including one of the new Cox Panoramic modems from a Cox store. I simplified my home network to one PC (ethernet), one game console (ethernet), one laptop (wireless), and one cell phone (wireless). Wired devices are plugged straight into the modem/router. Arris SBG7580-AC with latest firmware. 3 tech visits, with the last one checking all the way out to the pole. There iscurrently an escalated support ticket that has been unassigned for over two weeks. I've been told by 4 different Tier 2 folks that they escalated the ticket and that I would hear back from someone within 24-72 hours. I am currently in the 4th iteration of that... no one has contacted me back yet. I have spent at least 40+ hours of my time trying to troubleshoot and work with Cox support to resolve this. Oh, and I have worked for 20+ years managing small business networks, so I'm not one of those 'techs that are not worth their salt' as one T2 tried to insinuate to me. What is going on? Is this situation being addressed? Is there anything I can do to help resolve this?Solved27KViews0likes7Comments
Correct firmware version for Cisco DPQ3212?
I've been having intermittent internet speed problems for the past month. After 3 visits by Cox technicians, I am still having the issue. The technicians have "improved" various things such as connectors, amplifiers, splitters, etc. About a month ago the technician told me that since I have both phone and internet, I could get a free cable modem from Cox. He gave me a CiscoDPQ3212 which worked fairly well for a while. However, we have continued to have slow speeds, with the upstream speeds sometimes approaching *zero* during weekdays. Very recently I noticed that myDPQ3212 was not bonding 4 upstream channels. It would sometimes do only 1, 2 or 3 channels upstream. I spoke with Cox Support today and we agreed that I should try a swap on theDPQ3212. I swapped modems and things do seem to be a bit better; however we are still experiencing some (less severe) slowdowns. The modem has (at least for today) bonded all 4 upstream channels. I think that is a good sign. Enough about my problems. Now to my questions. I noticed that my first DPQ3212 had newer firmware than the one I received today. The previousDPQ3212 had firmware version D3212-P15-5-v302r12901-110223a-COX(built on Feb 23 2011 16:13:10) but theDPQ3212 I received today has firmware versiond3200-P15-5-v302r125573-20131008a-COX (Oct 21 10:08:39 2013). Both modems report a hardware revision of 1.0. The only thing I can see that might be different is that the previousDPQ3212 reports itself as aDPQ3212C instead of justDPQ3212. But the Cmight have just been added by the newer firmware? Is the modem I received today running the correct firmware version? If not, how can I get this upgraded?6.7KViews0likes1Commentspeeeds
Ive had preferred internet since july of last year. Eveything was perfect, i could watch netflix, and my husband could play on his phone without the tv lagging. Our netflix streams for a minute or two then it has.to.reload. Heeeeeelp!? We rent a modem also. Should we buy our own!?2.3KViews0likes2Comments
Premier Internet Running At 40 MBPS Rather Than 100 MBPS
Main question: Why am I getting less than half the internet speed I am paying for? 40 mbps when I'm paying for 100? Doesn't seem correct. So when I first had Cox installed, my usual internet speeds were coming in at a consistent 110 mbps or higher. It's been about 2 to 3 months since and I've just recently started experiencing issues. It started with being kicked off of servers while doing some online gaming. This made me curious so I did a few internet speed tests. They were coming back very inconsistent. They ranged all the way from 15 mbps - 50 mbps. The majority of the speed tests were coming around 40 mbps. I called Cox a few times and was told many different things. One Cox tech rep mentioned my modem had many errors rolling through and they weren't being corrected by the modem. He recommended me getting a new modem so I did so. Doesn't seem to have helped much. But I'm now getting a consistent 40 mbps. The fact that it's consistent makes me feel somewhat relieved but I still feel I should be getting more for what I pay for. I understand the speed I'm paying for isn't needed for most households but I like to be sure I have a consistent high speed for gaming, streaming, and downloading. And I'm not. What could be causing this?3.3KViews0likes2Comments
Internet speed slow
In the past two months the speed of my connection has dramatically slowed down. As you advertise, my speed should be 50mbpm for download, but it only stays at around 10-12 mbpm. I have not changed any of my hardware (modem/router) so it can't be my hardware. As a loyal costumer I would expect Cox to deliver what its advertised. I appreciate your help1.9KViews0likes1Comment
Unable to sustain full upload speeds
I am a Cox Internet Premier user in North San Diego County, CA. For the past month or so, my router/gateway (Netgear N450/CG300Dv2) has been dropping my connection at intervals varying from 8 to 24 hours, then reconnecting at near full download speeds, but often with reduced upload bandwidth. Logging into the router, the connection tab shows that I'm only connecting to one of four upload channels after the reset. I've done several tests with Cox technical support on the phone; I've even replaced my Netgear N450 (twice!) and yet the issue persists. I have an appointment scheduled for a technician visit next week, but I've had my lines checked and repaired at least three times over the past year and I'm getting frustrated with the lack of reliability in the wake of all I've done. This is my first forum post, so if there is any more information I need to provide please let me know. I'm hoping that I can get a resolution here.4KViews0likes8Comments50 MBps ? Usually between 25-30MBps / Not getting more than 31 MBps
Hi, Century Linkis available in my area, and actually hesitated between COX & CLto switch fromCox. However, decidedto upgrade my internet from 5 MBps topremier ( 50MBMps) with COX . I used speedtest.net and Cox's own speed test. to check the speed.Not getting more than 31 MBps even it is wired connection, usually between 25-30MBps .I am paying more but not getting more. I see some people also have similar problems. Any idea ? Thank you, Sen3.5KViews0likes5CommentsRE: My Internet is dog slow
Not accurate - This issue is NOT solved. (See pages & pages confirming widespread issue that still persists.) Forum: Internet Forum Posted: 5 Nov 2014 Post Subject: RE: My Internet is dog slow Post author: ChrisL By chance could you try getting some trace route data to the sites/hosts you're having problems accessing?2Views0likes0Comments
