Not receiving near Gigablast Speeds
Hi, So this may have been posted elsewhere, but I'm definitely having speed issues with Cox Gigablast in my area. I am using DOCSIS 3.1, not Fiber. I am currently using the Motorola MB8600 DOCSIS 3.1 and the Motorola MR1900 AC Router setup. I have had two techs come out. The first was unhelpful, and just said there were disruptions in the lines, and he would create a ticket for it. I then called again a few weeks later to have a lead technician come out and check things out. When he hooked up the test machine direct to my router, he was able to achieve 1.1gbps download and 38mbps upload, which is what I would expect. But when I hookup up my laptop in the same scenario, which has a Killer wireless Gigabit Port capable of 940mbps, I max out at 477mbps download, and 32mbps upload. And those results were intermittent. Sometimes it would be 84mbps, other times it would be 300mbps. But I am never able to achieve speeds even close to 1gbps. His results were all consistent, except one time when it came back with roughly 200mps. And this has all been direct wired. I have been testing all of this on the 5ghz network as well. Mentioning wireless, the fastest I ever achieved is 360mbps download and 32mbps upload. Then it would drop all the way down to 17mbps download sometimes. But uploads are always consistent. Consistently at this point I haven't seen about 200mbps download from any device over WiFi I'm extremely frustrated at this point, as it seems when the technician was able to connect his device, he could receive the speeds I am expecting, yet when I hooked up my brand new laptop, I don't even receive half of that. I am currently working with Motorola to see if there is a problem with the router and/or modem, but everything seems to be in order (Channels etc). Its just odd that the tech could receive the gigabit speeds when direct wiring his machine, and I can't with mine. I can provides captures of speed tests run and channel settings. I'm just extremely frustrated. Does anyone have any recommendations for the router and/or modem setup? Am I missing something? Oh, and ever since I changed to Gigablast, it constantly says on my account "Service Interrupted" by my Internet package settings on Cox.com. When I asked Cox about this a week ago, the mentioned its because site maintenance was being done, but its still there. I couldn't see it being my personal equipment: 2017 Razer Blade Pro and 2017 Macbook Pro, both of which are 802.11AC iPhone X Game Consoles25KViews0likes6CommentsHUGE Slowdown with Premiere Internet
I was promised up to 150 Mbps with this plan, but in the last 5-6 months, it has been VERY slow. Speed test: https://prnt.sc/fh5aek I have tried doing a chat with support 3 times and every single time, no matter what I said, they either ended up disconnecting or just resetting the modem. Which did absolutely nothing. I AM connected by Ethernet and this result is generally the same throughout the devices in my house, some slower. This is very frustrating because downloads were so quick, but now it's so slow it's unbearable. For example, in Steam, It downloads at about the same, around 33 Mbps, or ~3.9 MBps.http://prntscr.com/fh6afbSolved6.3KViews0likes22CommentsExtremely slow downloads on Valve's Steam Service
Hello, I'm trying to determine how I can have speeds like this: But download from Valve's Steam like this: This has been going on for the better part of 2 years now. The only reason I haven't asked a question earlier is I do most of my gaming on consoles. But on occasion I'd like to play my PC games as well. However, it becomes a detriment when downloads are constantly lower than they have been in the past (I was easily getting above 30 Megabytes, not Megabits, in the past from Steam). Here are my stats from my cable modem: I'm at a loss for what could be causing these consistently slow speeds with Steam, while allowing EVERYTHING else that uses my Internet connection to run at the expected rate. TL;DR -- Steam is slow, but used to be fast. I'd like it to be fast again please. Any help appreciated. Thanks.5.1KViews0likes4CommentsI am not getting the internet speed that I am paying for.
I have had this problem for around a year and a half.. I have had several tech's out and still have this problem. I am paying for 150mpsbut when I do a speed check it never is 150. Most of the time around 50mps. Sometimeslower.Once in a while I might reach 90mpsbut rare . My modem is aArrisTouchstoneTG2472. Iam wiredstraight in from my computer to the wireless modem. They have changed modems .Checked the wiring inside and out. I have called many times but feel I get the run around but the problem remains .I hate to call Cox.It's a waste of time I've been told (over the phone) My computeris too old.. It is a Samsung Satellite with an IntelI3in it. I am also told. The speed is up to 150Mps. But I think getting a third of what Iv"e paid for is crazy. They use the up to 150Mpsevery time. .Also I haveto beclose to the modem to pic up the single. I bought my house new and have had it about 12 years. I never had any problems until about 1 year and a half ago. I don't know if I should drop my speed down to 50Mpsinstead of 150Mps. because I never get that. But afraid if I do it just won't work. I've been with Cox around 20 years . I would hate to go to another provider to see if they would be able to resolve this problem. Like I said ..I've been with cox Over 20 years. Thank you and any help would be deeplyappreciated3.8KViews0likes4CommentsHave 300mbps plan but only get 50mbps
I purchased the ultimate a while ago and have only been getting max about 50-60 mbps without anyone else on the internet. I've restarted the internet many times and tested the internet on many devices over Ethernet but not luck :/. Router: Asus rt n16 Modem: Netgear cm7003.8KViews0likes3CommentsConnection Issues
I have been having chronic network issues for over 4 months now. At first I thought that my issues were purely due to the fact that I was experiencing issues when running my PC off of a wifi extender, but after setting up a new hard wire connection to my computer, I have been experiencing the same behavior that I had been seeing before. Also, my issues have not been limited to my computer. When connecting to my wifi network on my phone or TV I experience the same behaviors that I do when being connected via ethernet. I now keep my network graph constantly open on one of my monitors so that I can take a screenshot of it whenever I experience issues. Since October 7 of this year I have over 240 screenshots with each showing the same behavior. I will be operating like normal and then I will experience a sudden loss of network quality to the point of not being able to load basic web pages. There are hardly every any noticeable symptoms that can show that I am about to lose connection, most graphs are healthy for whatever operation I happen to be performing at the time whether that be video streaming, downloading, or playing online video games. The constant issues have becoming an increasingly annoying detriment to my daily routine and have even prevented me from being able to play most online games out of fear that I will be kicked from the match to a loss of connection and will face penalties for perceived poor teamwork.3.3KViews0likes5CommentsCrazy High ping.
I'm experiancing massive ping multiple times a day to the point using the internet for gaming is impossible and casual surfing is unbareably slow. I have a high speed package, and have had technicians come to the house and they havn't managed to fix the issue. Resetting the modem doesn't work and the problem still continues even when only one device is using the connection, someone Please help.2.6KViews0likes3CommentsRidiculously Slow Ultimate Speeds
I've payed $99 a month for the past 7 months and before that at least two years for ultimate internet and the max I have ever reached was 110 direct connect and on average the direct connect is only 70 or 80, this is on an Arris TG2472G, I've had at least 5 technicians come out and all have said they have done everything that they can do not to mention the 10+ hours I have spent on the phone with random call supports. I have tried switching the modem to a netgear CM500 to no avail. The people on the phone say that I should be getting 375/33 but I am no where near that, that being said my upload is always somewhere close to 30 typically 26-31. Why am I not getting the speeds that I am paying for.2.4KViews0likes4CommentsDownload Speeds Drop Dramatically At Night Between Certain Hours To Unusable Performance
I have theCox High Speed Internet Ultimate. When downloading files, I normally average approx. 2.4 MBPS. Recently, approx. the last 4 days, around 8-9 PM PST every night, my download speedscome to a screechinghalt to approx. 41 KBS - 240 KBS. This makes my internet almost unusable at nights. I work from home exclusively and I'm a Web Architect so I need reliable internet. I'm paying $100/mo. forCox High Speed Internet Ultimate but I'm not getting what I'm paying for! I have talked to Cox Support and of course they want to reset the modem etc. but none of that works. I know a technician is not going to come out at 9 or 10 PM. I'm assuming this is due to Cox needing to split a node? So what do I do? I'm getting extremely close to canceling my internetfrom Cox since it is not reliable. and I'm sure others around me will do the same.1.2KViews0likes1Comment