Not receiving near Gigablast Speeds
Hi, So this may have been posted elsewhere, but I'm definitely having speed issues with Cox Gigablast in my area. I am using DOCSIS 3.1, not Fiber. I am currently using the Motorola MB8600 DOCSIS 3.1 and the Motorola MR1900 AC Router setup. I have had two techs come out. The first was unhelpful, and just said there were disruptions in the lines, and he would create a ticket for it. I then called again a few weeks later to have a lead technician come out and check things out. When he hooked up the test machine direct to my router, he was able to achieve 1.1gbps download and 38mbps upload, which is what I would expect. But when I hookup up my laptop in the same scenario, which has a Killer wireless Gigabit Port capable of 940mbps, I max out at 477mbps download, and 32mbps upload. And those results were intermittent. Sometimes it would be 84mbps, other times it would be 300mbps. But I am never able to achieve speeds even close to 1gbps. His results were all consistent, except one time when it came back with roughly 200mps. And this has all been direct wired. I have been testing all of this on the 5ghz network as well. Mentioning wireless, the fastest I ever achieved is 360mbps download and 32mbps upload. Then it would drop all the way down to 17mbps download sometimes. But uploads are always consistent. Consistently at this point I haven't seen about 200mbps download from any device over WiFi I'm extremely frustrated at this point, as it seems when the technician was able to connect his device, he could receive the speeds I am expecting, yet when I hooked up my brand new laptop, I don't even receive half of that. I am currently working with Motorola to see if there is a problem with the router and/or modem, but everything seems to be in order (Channels etc). Its just odd that the tech could receive the gigabit speeds when direct wiring his machine, and I can't with mine. I can provides captures of speed tests run and channel settings. I'm just extremely frustrated. Does anyone have any recommendations for the router and/or modem setup? Am I missing something? Oh, and ever since I changed to Gigablast, it constantly says on my account "Service Interrupted" by my Internet package settings on Cox.com. When I asked Cox about this a week ago, the mentioned its because site maintenance was being done, but its still there. I couldn't see it being my personal equipment: 2017 Razer Blade Pro and 2017 Macbook Pro, both of which are 802.11AC iPhone X Game Consoles25KViews0likes6Comments
Super slow web address resolution on a 300gb line
I've had cox bring a brand new modem/router combo, couldn't get over 50gb on the 5ghz and 20 on the 2.4ghz they didn't even do what the webpage describes as the Professional Install (for 75.00). called cox back and they sent out a tech. He rewired everything from outside and inside the the new modem still couldn't get the speeds up to par. Had to take the equipment back to a nearby store. GIVE them cred here as they refunded the 75.00 install fee. BUT we went back to the 100gb service, the speed tests say we are getting the 100gb speeds for file downloads. BUT any web page we try to go to takes forever to load all except google which loads fine. Any other site the speed is like old dialup.It seems to me and I've been in the computer field since 1969 that they are either slowing things down on purpose or their DNS servers can't keep up. since we have been betrayed by our congress and senate and lost net neutrality the speeds are going to get worse bepending on the content you want to download and/or sites to visit, not to mention streaming. COX are you going to send us all emails on which sites/services you intend to slow down? since my neighbor has century link at a whole 14gb line and her web pages load over 6 times faster than your 100gb line The wife and I might as well switch since we are no longer doing online gamming. It would be a real shame to lose a 15 year customer because of slow webpage loading. As to your phone suopport your LV 1 tech's Need real upgrading. The LV 2 are a bit better. one of the last problems we had was super slow everything, LV 1 said our modem was too old and at fault,calld back to talk to another LV 1 they couldn't find the modem as even being online. the LV 2 couldn't help either it too a LV 3 to solve the problem and about 6 hours. 1 week later speeds back down to 20-30 gb. after the above new modem ect. went back to our modem and our 1900ac nethawk router and back to full speed untill the past week or two and download seems fine but webpage resolution dow to dialup speeds. we quit calling them as the fixes if any only last a few weeks then back to the same problems. I wonder if satelite internet might be an alternitive. This is the Phoenix area I'm talking about.1.2KViews0likes1Comment
Download Speeds Not As Advertised
New Netgear C6250; Cat 5E hardwired to switch. Pay for 100 MB/SEC service; here are my speeds: Note: Only twice in the last 3 months have I ever gotten close to 100 MB downloads. Here are some representative samples: 12-11; 11:02 pm: 15.59 12-4; 11:00 pm: 52.19 12-2; 11:41 pm: 26.64 11-9; 7:18 pm: 28.82 Not much point in going on, my speeds in the evening range from a low of 15.59 MB/Sec to 59 MB/sec. The average hovers around 35 MB/sec download. I feel cheated and duped by COX as I pay almost $ 100/month for internet that never even comes close to the advertised speeds. Also, my service goes away at least once a week, it just goes "poof"; no more internet. Too bad Cox is the only service available at my location. How (if at all) can I get this rectified?810Views0likes1Comment
Connection Issues
I have been having chronic network issues for over 4 months now. At first I thought that my issues were purely due to the fact that I was experiencing issues when running my PC off of a wifi extender, but after setting up a new hard wire connection to my computer, I have been experiencing the same behavior that I had been seeing before. Also, my issues have not been limited to my computer. When connecting to my wifi network on my phone or TV I experience the same behaviors that I do when being connected via ethernet. I now keep my network graph constantly open on one of my monitors so that I can take a screenshot of it whenever I experience issues. Since October 7 of this year I have over 240 screenshots with each showing the same behavior. I will be operating like normal and then I will experience a sudden loss of network quality to the point of not being able to load basic web pages. There are hardly every any noticeable symptoms that can show that I am about to lose connection, most graphs are healthy for whatever operation I happen to be performing at the time whether that be video streaming, downloading, or playing online video games. The constant issues have becoming an increasingly annoying detriment to my daily routine and have even prevented me from being able to play most online games out of fear that I will be kicked from the match to a loss of connection and will face penalties for perceived poor teamwork.3.3KViews0likes5CommentsDownload Speeds Drop Dramatically At Night Between Certain Hours To Unusable Performance
I have theCox High Speed Internet Ultimate. When downloading files, I normally average approx. 2.4 MBPS. Recently, approx. the last 4 days, around 8-9 PM PST every night, my download speedscome to a screechinghalt to approx. 41 KBS - 240 KBS. This makes my internet almost unusable at nights. I work from home exclusively and I'm a Web Architect so I need reliable internet. I'm paying $100/mo. forCox High Speed Internet Ultimate but I'm not getting what I'm paying for! I have talked to Cox Support and of course they want to reset the modem etc. but none of that works. I know a technician is not going to come out at 9 or 10 PM. I'm assuming this is due to Cox needing to split a node? So what do I do? I'm getting extremely close to canceling my internetfrom Cox since it is not reliable. and I'm sure others around me will do the same.1.2KViews0likes1Comment
Ultimate package is still slow
Hi I have the ultimate package (300 mbps) for more than a year. I just moved to a new house a month ago with 4 friends. The internet speed is too slow for 3 PC gaming. I am using ARRIS SURFboard SB6190 and LINKSYS WRT 32X gaming router. It is so lagging even we only play 2 PC at the same time. Can somebody tell me what is the problem and how to solve it？ Is it the problem with COX or something else? Thanks1.1KViews0likes1Comment
Internet Speed
Dear Cox Cable, My name is Emmanuel Mitchell. You have been my internet provider for about a year already. I bought the 150 Mbps package for $75/month but for some reason, my bill has increased to $95/month and also my internet speed had dropped down to 30 Mbps when I tested my speed. Is there anyway to fix this situation? I'm not about to pay $95/month for only 30 Mbps when I paid for 150 Mbps.909Views0likes1CommentCrazy High ping.
I'm experiancing massive ping multiple times a day to the point using the internet for gaming is impossible and casual surfing is unbareably slow. I have a high speed package, and have had technicians come to the house and they havn't managed to fix the issue. Resetting the modem doesn't work and the problem still continues even when only one device is using the connection, someone Please help.2.6KViews0likes3Comments
I am not getting the internet speed that I am paying for.
I have had this problem for around a year and a half.. I have had several tech's out and still have this problem. I am paying for 150mpsbut when I do a speed check it never is 150. Most of the time around 50mps. Sometimeslower.Once in a while I might reach 90mpsbut rare . My modem is aArrisTouchstoneTG2472. Iam wiredstraight in from my computer to the wireless modem. They have changed modems .Checked the wiring inside and out. I have called many times but feel I get the run around but the problem remains .I hate to call Cox.It's a waste of time I've been told (over the phone) My computeris too old.. It is a Samsung Satellite with an IntelI3in it. I am also told. The speed is up to 150Mps. But I think getting a third of what Iv"e paid for is crazy. They use the up to 150Mpsevery time. .Also I haveto beclose to the modem to pic up the single. I bought my house new and have had it about 12 years. I never had any problems until about 1 year and a half ago. I don't know if I should drop my speed down to 50Mpsinstead of 150Mps. because I never get that. But afraid if I do it just won't work. I've been with Cox around 20 years . I would hate to go to another provider to see if they would be able to resolve this problem. Like I said ..I've been with cox Over 20 years. Thank you and any help would be deeplyappreciated3.8KViews0likes4CommentsRidiculously Slow Ultimate Speeds
I've payed $99 a month for the past 7 months and before that at least two years for ultimate internet and the max I have ever reached was 110 direct connect and on average the direct connect is only 70 or 80, this is on an Arris TG2472G, I've had at least 5 technicians come out and all have said they have done everything that they can do not to mention the 10+ hours I have spent on the phone with random call supports. I have tried switching the modem to a netgear CM500 to no avail. The people on the phone say that I should be getting 375/33 but I am no where near that, that being said my upload is always somewhere close to 30 typically 26-31. Why am I not getting the speeds that I am paying for.2.4KViews0likes4Comments
