Extreme increase in data usage
Since I have renegotiated my price my internet data usage has spiked to more than 2X my previoususage. I added the additional 500GB of data so I wouldn’t go over and now this month I am on trend to use more than the 1TB + 500GB. I’ve changed my network password and name, even factory reset it. No new devices or software are being used. Has anybody else experienced this? I’ve spoken to tech support over the phone and they’ve been utterly useless and suggest I up my plan AGAIN to the unlimited. I feel like Cox is doing this to me on purpose!16KViews0likes12CommentsData Caps forced me to cut cord
So been a Cox subscriber from way back when the @Home meltdown happened( 2001? ) and our area became Cox. I have always been happy with my service, it was not always the cheapest or the fastest but stability was good and I had a single companyto call for all my services. Recently I was informed that I was approaching my "data cap" I had no idea there was even a data cap, turn out it was always there Cox just decided to start enforcing it, ( unless you did Giga blastbefore the announcementwhich they printed in fine print ) - Turns out we all have a 1TB data limit. Yeah, a data limit like a cell phone. I am in this industry - I build networks and data centers for a living I understand the trends in technology and know where the market is going. I could totally see Cox doing something like this for someone who only buys data... They must be getting their voice and tv from the cloud so let's tax them for the data, but to apply this to someone who gets the full bundle? What are you thinking? Take this example, last month I paid: TV $172.97 Then I was hit with a 10.00 over 1TB bandwidth charge. I called to talk to Cox about it, and they would not budge, instead, they told me I could do unlimited data for 40.00 more. I told them I wanted to cut my services and they forwarded me to retentions. First of all, this was the rudest department I have ever dealt with. Man gets on the line I explain the problem and he says "What do you want me to do for you?" I replied to remove the data cap. He told me it was impossible and I should change providers ( Remember this is account retentions the people who are supposed to talk you out of leaving ) So instead of cutting my nose off to spite my face, I did some math: Current TV cost: $172.97 Internet Cost: $99.00 ----------------------------------- 271.97 a month*not counting fee and tax etc. Now let's add $40.00 for unlimited bandwidth: $271.97 + $40.00 ---------- $311.97 Now let's remove TV Service: $311.97 - $172.97 ----------- 139.00 Now let's add slingtv 139.00 + 25.00 ----------- $164.00 We are now at $164.00 for just about the same services however I do not have a data cap anymore. Seems to me Cox did some bad planning here, earning $10.00 a month for an overage fee or even $40.00 a month for unlimited without taking in the fact that IPTV is here has left $147.97 in my pocket. I tried to give cox ever chance to stop this but they forced me down this road, so this month at the end of the month I will join my friends as being a cord cutter. My advice do the math cut the cord lock in your unlimited bandwidth now.2.1KViews0likes1Comment
Data Allowance/Overage Notification Question
I currently have the Premiere internet package. This morning I received an email saying that I had exceeded my data allowance of300 Gigabytes. I read through the email and eventually read this: "While you are not billed for going over your plan, your online experience may be improved by moving to a package featuring faster downloads and a larger data usage allowance." As I understand that, there's no actual consequence for exceeding my data allowance. Am I wrong? Will my speeds be throttled in any way for the remainder of the current billing cycle? If there's no actual consequence for exceeding data allowance, then as best I can tell this Overage Notification I received is essentially an advertisement for the next highest tier of service (Ultimate). Any clarification or further information on this issue would be greatly appreciated.Solved17KViews0likes6Comments