Netgear C6300 Router Issue
Hello I have notice that my modem is randomly rebooting not every day but maybe once a week type of deal. I check my event logs and noticed since the 4th there have been error popping up surprisingly this is abut the time I noticed issues. I did a hard reset of the modem also called cox to let them know they asked me to replace the router sorry that is just such a typical answer and it drives me nuts. Has anyone had experience with the below errors? Thanks for any help/advise.. Time Priority Description Dec 26 2017 21:01:48 Notice (6) TLV-11 - unrecognized OID Dec 26 2017 21:01:48 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 26 2017 20:51:20 Notice (6) TLV-11 - unrecognized OID Dec 26 2017 20:51:19 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 26 2017 19:25:45 Notice (6) TLV-11 - unrecognized OID Dec 26 2017 19:25:45 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 18 2017 08:58:24 Critical (3) No Ranging Response received - T3 time-out Dec 17 2017 09:23:35 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 17 2017 09:23:35 Critical (3) No Ranging Response received - T3 time-out Dec 17 2017 09:21:49 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 17 2017 08:53:20 Notice (6) TLV-11 - unrecognized OID Dec 17 2017 08:53:20 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 11 2017 09:50:18 Critical (3) No Ranging Response received - T3 time-out Dec 11 2017 09:35:05 Notice (6) TLV-11 - unrecognized OID Dec 11 2017 09:35:04 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 10 2017 20:41:11 Critical (3) No Ranging Response received - T3 time-out Dec 10 2017 20:31:18 Warning (5) Auth Reject - No Information Dec 10 2017 20:31:09 Notice (6) TLV-11 - unrecognized OID Dec 10 2017 20:31:09 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 10 2017 19:59:22 Critical (3) No Ranging Response received - T3 time-out Dec 10 2017 19:59:19 Notice (6) TLV-11 - unrecognized OID Dec 10 2017 19:59:19 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Dec 09 2017 22:47:00 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 22:29:52 Notice (6) DHCP Renew - lease parameters tftp file-^1/9DD2F20D/126/001 modified Dec 09 2017 12:05:07 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 11:59:41 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 09 2017 11:48:26 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 11:47:56 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted Dec 09 2017 11:47:56 Critical (3) Ranging Request Retries exhausted Dec 09 2017 11:47:26 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted Dec 09 2017 11:47:26 Critical (3) Ranging Request Retries exhausted Dec 09 2017 11:46:26 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 11:45:33 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 09 2017 11:45:26 Critical (3) No Ranging Response received - T3 time-out Dec 09 2017 11:45:05 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 09 2017 11:44:57 Warning (5) Lost MDD Timeout Dec 09 2017 11:44:50 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 04 2017 19:52:12 Critical (3) No Ranging Response received - T3 time-out Dec 04 2017 19:40:06 Critical (3) SYNC Timing Synchronization failure - Loss of Sync Dec 04 2017 19:40:05 Critical (3) No Ranging Response received - T3 time-out Dec 04 2017 19:40:05 Critical (3) No Ranging Response received - T3 time-out Startup Procedure Procedure Status Comment Acquire Downstream Channel 867000000 Hz Locked Connectivity State Ok Operational Boot State -- -- Configuration File -- -- Security Enabled BPI+ Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 81 831000000 Hz 5.0 dBmV 38.9 dB 0 0 2 Locked QAM 256 82 837000000 Hz 4.5 dBmV 38.9 dB 1 0 3 Locked QAM 256 83 843000000 Hz 4.5 dBmV 38.9 dB 1 0 4 Locked QAM 256 84 849000000 Hz 5.0 dBmV 40.3 dB 1 0 5 Locked QAM 256 85 855000000 Hz 5.4 dBmV 40.9 dB 1 0 6 Locked QAM 256 86 861000000 Hz 5.1 dBmV 40.3 dB 1 0 7 Locked QAM 256 87 867000000 Hz 5.1 dBmV 40.3 dB 0 0 8 Locked QAM 256 88 873000000 Hz 4.8 dBmV 40.9 dB 1 0 9 Locked QAM 256 121 927000000 Hz 4.6 dBmV 40.3 dB 1 0 10 Locked QAM 256 122 933000000 Hz 4.4 dBmV 40.3 dB 1 0 11 Locked QAM 256 123 939000000 Hz 3.9 dBmV 40.3 dB 0 0 12 Locked QAM 256 124 945000000 Hz 4.4 dBmV 38.9 dB 0 0 13 Locked QAM 256 125 951000000 Hz 5.3 dBmV 40.3 dB 0 0 14 Locked QAM 256 126 957000000 Hz 5.0 dBmV 40.3 dB 0 0 15 Locked QAM 256 127 963000000 Hz 4.5 dBmV 40.3 dB 0 0 16 Locked QAM 256 128 969000000 Hz 4.5 dBmV 40.3 dB 7 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 2560 Ksym/sec 17600000 Hz 36.5 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 24000000 Hz 36.5 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 30400000 Hz 38.0 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36800000 Hz 36.5 dBmV Current System Time:Tue Dec 26 21:12:51 20171.5KViews0likes1Comment
Super slow web address resolution on a 300gb line
I've had cox bring a brand new modem/router combo, couldn't get over 50gb on the 5ghz and 20 on the 2.4ghz they didn't even do what the webpage describes as the Professional Install (for 75.00). called cox back and they sent out a tech. He rewired everything from outside and inside the the new modem still couldn't get the speeds up to par. Had to take the equipment back to a nearby store. GIVE them cred here as they refunded the 75.00 install fee. BUT we went back to the 100gb service, the speed tests say we are getting the 100gb speeds for file downloads. BUT any web page we try to go to takes forever to load all except google which loads fine. Any other site the speed is like old dialup.It seems to me and I've been in the computer field since 1969 that they are either slowing things down on purpose or their DNS servers can't keep up. since we have been betrayed by our congress and senate and lost net neutrality the speeds are going to get worse bepending on the content you want to download and/or sites to visit, not to mention streaming. COX are you going to send us all emails on which sites/services you intend to slow down? since my neighbor has century link at a whole 14gb line and her web pages load over 6 times faster than your 100gb line The wife and I might as well switch since we are no longer doing online gamming. It would be a real shame to lose a 15 year customer because of slow webpage loading. As to your phone suopport your LV 1 tech's Need real upgrading. The LV 2 are a bit better. one of the last problems we had was super slow everything, LV 1 said our modem was too old and at fault,calld back to talk to another LV 1 they couldn't find the modem as even being online. the LV 2 couldn't help either it too a LV 3 to solve the problem and about 6 hours. 1 week later speeds back down to 20-30 gb. after the above new modem ect. went back to our modem and our 1900ac nethawk router and back to full speed untill the past week or two and download seems fine but webpage resolution dow to dialup speeds. we quit calling them as the fixes if any only last a few weeks then back to the same problems. I wonder if satelite internet might be an alternitive. This is the Phoenix area I'm talking about.1.2KViews0likes1Comment
Daily Internet "Outages" beginning around Nov 7th, 2017 - packet loss
Hello, This really isn't a question. I am starting this thread to hopefully raise visibility around recent daily Internet "outages" in the Phoenix area. Specifically, for me, this started happening around Nov. 7th, 2017 and has been happening daily since. At our location, we are experiencing intermittent packet loss of up to 15% at random times throughout the day and it seems to increase in the evenings. Our modem never goes offline and a reboot of the modem does not fix the issue. When this event occurs and consistently packet loss is observed the Cox webpage for "my equipment" is usually update with "There is currently an outage in your area." with a resolution time several hours in the future. Eventually connectivity stabilizes for a period of time, but it has occur intermittently for 6 straight days. I am a patient person, but I finally reached out to Cox customer service on 11/11 to see why I am seeing daily outage messages for the last 5 days. Unfortunately, the Tier 1 support has limited visibility and isn't able to assist in troubleshooting or provided any detailed information even though this appears to be happening daily and several times a day. The last 2 nights, I have requested escalation to a supervisor. Although they've been very understanding, they have not been able to provide any information or relief. Apparently there are upgrades happening in my area and these are planned outages. However, the intermittent packet loss and outage messages are occurring during the day and outside the upgrade window. I am trying to raise visibility for this issue and hoping that others that have been experiencing the same issues over the last several days will reply here to hopefully gain some traction toward resolution. There is something severely wrong and possibly related to these upgrades, but nothing is being done to fix it. Unplanned outages happen and I can understand that. 6 straight days of issues affecting multiple customers on a node or set of nodes needs to be addressed. Hoping this will get fixed soon or this 20yr Cox customer will need to turn to another ISP for stable connectivity. Sincerely, Frustrated Cox Customer1.2KViews0likes0Comments
Internet Speed
Dear Cox Cable, My name is Emmanuel Mitchell. You have been my internet provider for about a year already. I bought the 150 Mbps package for $75/month but for some reason, my bill has increased to $95/month and also my internet speed had dropped down to 30 Mbps when I tested my speed. Is there anyway to fix this situation? I'm not about to pay $95/month for only 30 Mbps when I paid for 150 Mbps.909Views0likes1CommentUnable to send e-mails, but I can still receive them.
Webmail works fine, but using outlook, windows live mail, or my android e-mail client will give me the same problem. Yes I have checked and double checked the ports and checked authentication when needed. I'm been on the phone with 3 different reps and even a tier 2 customer support agent. This started happening 3 weeks ago, and I made no changes whatsoever. Cox told me basically if webmail is working, then its fine. I need easier access to my email rather than going to webmail. Anyone know a fix for this? Thank you!4.6KViews0likes6Comments
Cell phone signal drops internet connection
Hello, I have the weirdest issue here. I have Cox internet 300mbs down- but it only works if there are no cell phones in the house. The internet is super fast, but when a cell phone is in the house the signal will go in and out. If the phones that are in the house are in Airplane mode the internet works perfectly- but as soon as you take them off airplane mode it will start to drop in and out. If the phones are on the wifi and in airplane mode it works... just when there is a cell signal in the house. I have even tried using a modem that is a "modem only" with no router and just hardwire it to the PC- it's brand new, but when I turn my phone off airplane mode it cuts in and out. I don't know what to do... this is such a weird issue that Cox has been out a few times and can't solve it. They have tried to clean the lines and we have replaced the modem 3 times- I just went out and got another one and it doesn't work. HELP! is there a setting that I am missing that will help with this? anyone have an idea? Thanks- I hope there is someone out there that can fix this.852Views0likes0Comments
Internet Speed Much Lower than 100Mbps and Drops Dramatically
I currently have the up to 100Mbps package with Cox but my speeds never seem to get even remotely to that speed. I can usually get 20-25Mbps on a wired connection using a router, but roughly 4-5 times a day the speed drops dramatically down to 5 Mbps or lower. Sometimes it will go down as low as >1Mbps and become pretty much unusable for streaming or gaming, which are the main reasons I have the service. Other times my modem will lose connection and the internet will drop completely. I do not have any issues with the modem or router, it is definitely on Cox's end. I'm not as concerned about reaching top speed as I am getting usable speeds for streaming and gaming on a consistent basis. Any answers or help with this issue is much appreciated.1.1KViews0likes1CommentCan't Monitor Data Usage
I brag about you guys a lot. But enough is enough. Why can't I see which account is using the most data? That's completely stupid. I had Cox for months now, and my usage has always been under 50%. Now all of a sudden, one day I use 339GB of data, and I can't see what device is using the most. I had an ASUS router which could break down the device, but the "top of the line" modem/router cannot do that? This is just dumb. Then one logging in to the modem, there are no logs. Any technical person knows that logs are the first thing you look for. As a "leader" in the digital age, I would imagine that you guys will check logs constantly, but if your PAYING consumers can't, then what's the point? The reason I stopped using my router was because it was getting hot, so I switch to the combo router, but it seems I must go back to the ASUS router and track my data. One of my devices could have went rouge, and I would not know. I'm in IT, so the first thing I check is logs, and since your phone technicians couldn't tell me the "password of the day" I am completely dissatisfied. All I was told is "change your password." IT'S THE DEFAULT PASSWORD ON THE MODEM! If no one else has access to my house then no one should be able to crack a WPA2 password...unless the modem is vulnerable. So please, get this fix, add this feature. It's no used to seeing if a device is connected, I can't do anything about it, BECAUSE YOU CAN'T BLOCK THE CONNECTION!!! If I change my password, then I have to change everything, and that's a completely hassle. I do NOT want a credit, I just want to know which device is using data so I can check on it. Because how can I trust YOUR amount, when you can’t PROVE that I used this amount? I’m just so frustrated. I pay $100 a month for the top tier service, and I get treated like I don’t matter.1.2KViews0likes1Comment
$50 for unlimited data?
https://arstechnica.com/information-technology/2017/08/cox-starts-charging-50-extra-per-month-for-unlimited-data/ Glad spectrum finally came to my neighborhood here in San DIego. I am calling them today to move over to their service. They advertise unlimited data. ISP do not create data. They only give us access to other peoples data. You have no right to tell us how much we can use the internet and you are losing my business for this.1.3KViews0likes0CommentsScheduling a line replacement.
Hello, I recently got the OK from my landlord and the house owner to replace a faulty line to the tap that has been the cause of major disconnections to my internet service for the past few months. Is it possible to schedule for one of these ASAP?1.3KViews0likes1Comment
Daily Internet "Outages" beginning around Nov 7th, 2017 - packet loss
Hello, This really isn't a question. I am starting this thread to hopefully raise visibility around recent daily Internet "outages" in the Phoenix area. Specifically, for me, this started happening around Nov. 7th, 2017 and has been happening daily since. At our location, we are experiencing intermittent packet loss of up to 15% at random times throughout the day and it seems to increase in the evenings. Our modem never goes offline and a reboot of the modem does not fix the issue. When this event occurs and consistently packet loss is observed the Cox webpage for "my equipment" is usually update with "There is currently an outage in your area." with a resolution time several hours in the future. Eventually connectivity stabilizes for a period of time, but it has occur intermittently for 6 straight days. I am a patient person, but I finally reached out to Cox customer service on 11/11 to see why I am seeing daily outage messages for the last 5 days. Unfortunately, the Tier 1 support has limited visibility and isn't able to assist in troubleshooting or provided any detailed information even though this appears to be happening daily and several times a day. The last 2 nights, I have requested escalation to a supervisor. Although they've been very understanding, they have not been able to provide any information or relief. Apparently there are upgrades happening in my area and these are planned outages. However, the intermittent packet loss and outage messages are occurring during the day and outside the upgrade window. I am trying to raise visibility for this issue and hoping that others that have been experiencing the same issues over the last several days will reply here to hopefully gain some traction toward resolution. There is something severely wrong and possibly related to these upgrades, but nothing is being done to fix it. Unplanned outages happen and I can understand that. 6 straight days of issues affecting multiple customers on a node or set of nodes needs to be addressed. Hoping this will get fixed soon or this 20yr Cox customer will need to turn to another ISP for stable connectivity. Sincerely, Frustrated Cox Customer
