WORSE CHAT SUPPORT EVER
Issues and concerns not addressed. Empathy or concessions was not provided nor was any ownership taken. The worst experience i have is always with cox and chat support. Horrible. I had moved service 4 months ago. Since then i have contacted cox on numerous occasions about the lies and broken promises via chat and service issues. No one in the chat department cares or even attempts to help besides "i can troubleshoot" The tech who installed my service lied about everything possible. I requested my home to be rewired, told with panoramic its not.needed and its the best offered..lies...lies..I have the ultimate package. Which recommended amount of devices 7-9. With this "upgrade" the tech provided 6 of the 7-9 slots are taken by cox devices. That is more than 50%! If the tect was honest and wanted to have a satisfied customer, he would have not suggested this knowing how many devices i have I work from home and every moment i spend rebooting, troubleshooting and contacting cox cost me money and it is now affecting my livelihood and my children.Solved3.5KViews0likes6Comments
Contour 2 for iPhone, iPad crashes
I recently got Contour in my home, loaded the app on my iPhone 6s (ios 10.2.1) and my iPad Air (ios 10.2.1). When I try to log in, I get an HTTP error on the both devices (HTTP Status 500 server encountered an internal error) from idm.east.cox.net. Same problem has been going on for 2-3 weeks. I have reset both devices several times, uninstalled and reinstalled the app on both devices several times with no success. I was just told by a support chat person that the Contour 2 App is down for "almost everyone" due to a "maintenance issue". True? Or if not, what is going on? Any thoughts on how to resolve this?4KViews0likes3Comments
How to watch Contour 2 on TV? Quantico episodes 1 & 2 are where? Is Contour too flawed?
I got a telemarketing call from Cox yesterday as a former cable subscriber for the Contour app. Then I find I can't get the app on Apple TV and I can't mirror it from my old iphone (I want to be able to use my newer iphone) and my old ipad can't play it either. So I'm watching tv on an itty bitty iphone 4S. What is the best way to watch Contour 2 where you can actually see the screen? Or have you found a better technology? I like Hulu, but thought this might fill in the gaps hulu doesn't fill. Like Quantico. But Quantico is missing episodes 1 and 2 of the season. Which doesn't make sense since it was able to load later episodes in the season. I see other shows missing episodes, too. Cox tried to say it wasn't their fault, it's the On Demand system. But it's their app. Advice? Thank you in advance! <33.5KViews0likes1CommentContour 2 App - ipad, iOS 9.3.2
yesterday, I had all of my channels available on Contour 2. Today, a bunch of channels are missing, generally those between 17 and 93, except for 48 which is present. The missing channels are also missing in the 1000 channel number range. Restarting the ipad did not clear the problem. The "missing" channels are available through my various cable boxes, however.1.6KViews0likes1Comment
Can't log I to email on my iPad or android device.
I can login on cox.net and view, but none of my android or iPad devices will work. Keeps saying unable to login. I got mil yesterday but today nothing after this am. Also have issues with emails disappearing from devices even when saved1.9KViews0likes1CommentCox iOS Cloud Drive App - Two Issues
There is a problem with the Cox iOS Cloud Drive app on my iPod Touch Fifth Generation which I reported to Cox Level 1 Support. They were able to replicate this issue on their Test iPhone and escalated it to Cox Level 2 Support (ticket # 306768). The problem is that I can view all online file directories on my iPod, but when I click on any of the high resolution uploaded images and view them on my iPod, each and every image appears blurred, although these same images are sharp when viewed on my laptop. Also, when I try to download these images on my iPod, I receive confirmation that the file has been downloaded, but I cannot find the image in my iPod Photo Directory or elsewhere on my iPod. Cox Level 1 support has duplicated this problem. I have set File Upload Quality in the in the Cox Cloud Drive Settings to maximum for both images and videos, but this has not resolved this problem. Has anyone else experienced these issues? Has Cox App developers been notified? Thank you in advance for your help and support.3.2KViews0likes1CommentSubscribe to history channel and fx
I have an apple tv and roku and on neither am I able to sign in to either the history channel or fx. Nor can I sign in on my computer or iPad. It seems particularly with the history channel that cox is one of the very few tv services not accepted. We just got showtime after long delay. What's status of situation2.1KViews0likes1Comment
