Help me with Internet Drops
Hello, About a month ago I finally became frustrated with the extreme slow speeds I was receiving and thought it was because we use mainly wireless so I had a tech come in and move the drop to my office. He found a drop in the bedroom (I have never used I hope they test these things) and ran a coax along the wall, around my door frame, through the door and into the next room. (Still upset about that.) The slow speeds persisted even though I was hardwired now so I opened up a support chat with ping times and tracerts to some popular websites showing packet loss and latency. After finally getting through to a sup she indicated that an internal ticket was opened and routed to a 'specialist'. About 2 weeks ago the issue has now become persistent and regular drops. About every 30 mins or so I drop connection and it reestablishes on its own within 2-5mins. I tried to get support involved but they said they can only troubleshoot when it is down, and because it comes up so quickly they kept missing it being down. They only offered to send a tech out and I do not want a tech without valid proof that the issue lies with there equipment. (His proof is that he is 'an expert'. I did high speed data support right out of college, I am amazed at the lack of talent.) I cannot get them to check the signals on my modem, run any ping tests or tracerts or even get me to a supervisor. It was 'oh yea there's an outage' and then 'let's send a tech'. My set up is broadband connected to a Surfboard 6580. I have an IP phone hardwired to 1 port and 2 pcs hardwired to the other ports. The wireless is on 2.4ghz and connects to an extender downstairs. Really only concerned about the hardwired connections however. Power cycling the modem does not resolve, and I did have it completely unplugged for a day while I rearranged. When it drops the Internet and all other lights remain solid, so maybe my modem/router is to blame? I checked and the DCHP leases are set to 5 days. So I am looking for ideas on how something I can run in the background to try and track this down. Or if needed I can move the modem/router to the old drop downstairs if it is still active and see if the issue persists? Any ideas please!5.4KViews0likes16Comments
Increasing frequency T3 intermittent timeouts
I've been having t3 interference and subsequent intermittent disconnects for about a year now, have had techs out multiple times only to tell me they dont know the reason its happening. Linked is pics of what I think is the issue -- upstream bonded noise, I have changed modems 3 times (all self-produced), currently these stats are with Netgear CG3000Dv2 , its happening more and more often, I'm about to cancel service if I can't solve the problem. =( (I dc'd twice while writing this.)2.2KViews0likes4CommentsDynamic Range Window violation
been receiving this message over and over Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:e5:26:a0;CMTS-MAC=00:1e:be:ff:28:b0;CM-QOS=1.1;CM-VER=3.0; i have been dealing with this issue for a year and i am fed up. Please does anybody have a solution. Dealing with intermittent internet like i am back when the internet first came out wtf.Solved18KViews1like5Comments
Intermittent Phone Service?
I just got word that my father is in the hospital back in Boston. But I cant call home to find out whats going on. I cant call Cox to find out why I cant call. I get a dial tone, dial the number, then listen to silence. I can see the phone light blinking on the modem. I cant find an online support chat to help me. I cant do anything but wait and worry. And for this I, a single disabled woman, paid $160 this month for Cox services. REALLY???3.4KViews0likes3CommentsExtremely Slow Upload Speeds!!! Started Unicast Maintenance Ranging - No Response received
I have been a customer for a year now, and for four months out of the year i have been having intermittent problems. The thing is i work online and pay for the fastest internet speed that they have. My bill alone for internet is $90. I have been getting T3 and T4 timeouts constantly. They sent every level of tech out to my home, and still no fix!...... The last tech who was a supervisor said that the problem was a "plant issue". That was 2 months ago, now im still getting upload speeds @ 1.35mbps ......I hold meetings and conferences online streaming and because of this issue i have been messing up with work. Please!!!!! I need help!!! I have viewed this forum and other forums involving this problem and did the proper research, but no one will speak on this problem and there have been no resolution concerning these timeouts! HERE IS A RUNDOWN OF MY EVEN LOG! Mon Aug 24 06:46:07 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Mon Aug 24 06:03:37 2015 Notice (6) TLV-11 - unrecognized OID;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Mon Aug 24 06:02:31 2015 Critical (3) Resetting the cable modem due to docsDevResetNow Mon Aug 24 05:46:37 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Mon Aug 24 05:46:30 2015 Critical (3) REG RSP not received;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Mon Aug 24 05:20:18 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Sun Aug 23 13:43:54 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Sun Aug 23 05:34:34 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Sun Aug 23 03:00:25 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Sat Aug 22 23:48:54 2015 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Sat Aug 22 23:48:50 2015 Critical (3) REG RSP not received;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Sat Aug 22 23:47:39 2015 Critical (3) Resetting the cable modem due to docsDevResetNow Sat Aug 22 23:13:48 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Sat Aug 22 12:34:55 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Sat Aug 22 02:41:10 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Sat Aug 22 02:13:34 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Fri Aug 21 13:58:15 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Thu Aug 20 06:16:20 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Thu Aug 20 03:44:51 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Wed Aug 19 12:17:40 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Wed Aug 19 05:18:34 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Tue Aug 18 18:07:48 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Mon Aug 17 07:41:24 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Mon Aug 17 02:37:55 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Sun Aug 16 01:45:48 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Sat Aug 15 18:09:15 2015 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:b0:ce:65:db:58;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Startup Procedure Procedure Status Comment Acquire Downstream Channel 813000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK ^1/675721E6/132003 Security Enabled BPI+ Downstream Bonded Channels Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked Locked QAM256 73 5360 Ksym/sec 813000000 Hz 8.7 dBmV 39.4 dB DOCSIS Locked QAM256 74 5360 Ksym/sec 819000000 Hz 8.0 dBmV 39.3 dB DOCSIS Locked QAM256 75 5360 Ksym/sec 825000000 Hz 7.3 dBmV 39.0 dB DOCSIS Locked QAM256 76 5360 Ksym/sec 831000000 Hz 6.7 dBmV 39.1 dB DOCSIS Locked QAM256 81 5360 Ksym/sec 861000000 Hz 7.0 dBmV 39.1 dB DOCSIS Locked QAM256 82 5360 Ksym/sec 867000000 Hz 7.0 dBmV 39.0 dB DOCSIS Locked QAM256 83 5360 Ksym/sec 873000000 Hz 7.3 dBmV 39.0 dB DOCSIS Locked QAM256 84 5360 Ksym/sec 879000000 Hz 7.1 dBmV 38.9 dB DOCSIS Upstream Bonded Channels Lock Status Modulation Channel ID Symbol rate Frequency Power Locked ATDMA 3 5120 Ksym/sec 28202000 Hz 43.0 dBmV Locked TDMA and ATDMA 1 2560 Ksym/sec 20202000 Hz 42.5 dBmV Locked TDMA and ATDMA 2 2560 Ksym/sec 23402000 Hz 44.5 dBmV Locked ATDMA 4 5120 Ksym/sec 35102000 Hz 44.5 dBmV 8/24/2015 6:37 AM EDT 68.13.216.18572.31 Mb/s 0.64 Mb/s 32 ms Chesapeake, VA<50miShare8/24/2015 6:29 AM EDT 68.13.216.18551.47 Mb/s 4.25 Mb/s 35 ms Chesapeake, VA<50miShare8/24/2015 6:28 AM EDT 68.13.216.18547.72 Mb/s 1.17 Mb/s 32 ms Chesapeake, VA<50miShare8/24/2015 6:25 AM EDT 68.13.216.18566.64 Mb/s 0.70 Mb/s 32 ms Chesapeake, VA<50miShare8/24/2015 6:20 AM EDT 68.13.216.185167.37 Mb/s 13.69 Mb/s 29 ms Chesapeake, VA<50miShare8/24/2015 6:17 AM EDT 68.13.216.18581.83 Mb/s 13.42 Mb/s 30 ms Chesapeake, VA<50miShare8/24/2015 6:15 AM EDT 68.13.216.18545.23 Mb/s 1.62 Mb/s 31 ms Chesapeake, VA<50miShare8/24/2015 6:14 AM EDT 68.13.216.18598.19 Mb/s 2.25 Mb/s 29 ms Chesapeake, VA<50miShare8/24/2015 6:13 AM EDT 68.13.216.18554.85 Mb/s 4.09 Mb/s 32 ms Chesapeake, VA<50miShare8/24/2015 6:11 AM EDT 68.13.216.18568.22 Mb/s 17.93 Mb/s 34 ms Chesapeake, VA<50miShare8/24/2015 6:10 AM EDT 68.13.216.18591.54 Mb/s 3.17 Mb/s 32 ms Chesapeake, VA<50miShare8/24/2015 6:10 AM EDT 68.13.216.185142.18 Mb/s 18.49 Mb/s 32 ms Chesapeake, VA<50miShare8/24/2015 6:09 AM EDT 68.13.216.18575.50 Mb/s 5.51 Mb/s 34 ms Chesapeake, VA<50miShare8/24/2015 6:07 AM EDT 68.13.216.18560.31 Mb/s 21.70 Mb/s 34 ms Chesapeake, VA<50miShare8/24/2015 6:06 AM EDT 68.13.216.185150.58 Mb/s 21.98 Mb/s 32 ms Chesapeake, VA<50miShare8/24/2015 6:05 AM EDT 68.13.216.18593.70 Mb/s 22.26 Mb/s 34 ms Chesapeake, VA<50miShare8/24/2015 5:51 AM EDT 68.98.247.19962.60 Mb/s 1.74 Mb/s 33 ms Chesapeake, VA<50miShare8/24/2015 5:41 AM EDT 68.98.247.19969.84 Mb/s 3.49 Mb/s 32 ms Chesapeake, VA<50miShare8/24/2015 5:30 AM EDT 68.98.247.19973.57 Mb/s 5.13 Mb/s 34 ms Chesapeake, VA<50miShare8/24/2015 5:29 AM EDT 68.98.247.199108.80 Mb/s 3.37 Mb/s 34 ms Chesapeake, VA<50miShare8/24/2015 5:28 AM EDT 68.98.247.199174.02 Mb/s 10.00 Mb/s 30 ms Chesapeake, VA<50miShare8/24/2015 5:27 AM EDT 68.98.247.199149.44 Mb/s 17.56 Mb/s 29 ms Chesapeake, VA<50miShare8/23/2015 2:15 PM EDT 68.98.247.19989.39 Mb/s 22.17 Mb/s 30 ms Chesapeake, VA<50miShare8/23/2015 11:14 AM EDT 68.98.247.19993.95 Mb/s 22.35 Mb/s 30 ms Chesapeake, VA<50miShare8/23/2015 11:04 AM EDT 68.98.247.19985.74 Mb/s 22.57 Mb/s 30 ms Chesapeake, VA<50miShare8/23/2015 10:12 AM EDT 68.98.247.199142.90 Mb/s 22.35 Mb/s 33 ms Chesapeake, VA<50miShare8/23/2015 10:11 AM EDT 68.98.247.199137.29 Mb/s 22.57 Mb/s 31 ms Chesapeake, VA<50miShare8/23/2015 12:59 AM EDT 68.98.247.19962.82 Mb/s 1.15 Mb/s 30 ms Chesapeake, VA<50miShare8/23/2015 12:58 AM EDT 68.98.247.19954.27 Mb/s 6.10 Mb/s 34 ms Chesapeake, VA<50miShare8/23/2015 12:55 AM EDT 68.98.247.19952.43 Mb/s 1.42 Mb/s 30 ms Chesapeake, VA<50miShare8/23/2015 12:38 AM EDT 68.98.247.19980.54 Mb/s 5.11 Mb/s 23 ms Rocky Mount, NC~100miShare8/23/2015 12:36 AM EDT 68.98.247.199109.39 Mb/s 22.28 Mb/s 21 ms Rocky Mount, NC~100miShare8/23/2015 12:35 AM EDT 68.98.247.19994.18 Mb/s 8.01 Mb/s 21 ms Rocky Mount, NC~100miShare8/23/2015 12:30 AM EDT 68.98.247.19988.04 Mb/s 0.61 Mb/s 22 ms Rocky Mount, NC~100miShare8/23/2015 12:29 AM EDT 68.98.247.19992.63 Mb/s 2.72 Mb/s 23 ms Rocky Mount, NC~100miShare8/23/2015 12:28 AM EDT 68.98.247.19979.95 Mb/s 8.43 Mb/s 22 ms Rocky Mount, NC~100miShare8/23/2015 12:26 AM EDT 68.98.247.19975.52 Mb/s 1.50 Mb/s 24 ms Rocky Mount, NC~100miShare8/22/2015 11:56 PM EDT 68.98.247.19948.79 Mb/s 1.37 Mb/s 23 ms Rocky Mount, NC~100miShare8/22/2015 11:39 PM EDT 68.98.247.19916.60 Mb/s 6.31 Mb/s 32 ms Chesapeake, VA<50miShare8/22/2015 11:10 PM EDT 68.98.247.19936.31 Mb/s 0.63 Mb/s 36 ms Chesapeake, VA<50miShare8/22/2015 11:03 PM EDT 68.98.247.19924.71 Mb/s 1.26 Mb/s 30 ms Chesapeake, VA<50miShare8/22/2015 11:02 PM EDT 68.98.247.19930.49 Mb/s 1.03 Mb/s 34 ms Chesapeake, VA<50miShare8/22/2015 11:01 PM EDT 68.98.247.19916.06 Mb/s 0.14 Mb/s 34 ms Chesapeake, VA<50miShare8/22/2015 10:59 PM EDT 68.98.247.19947.25 Mb/s 0.65 Mb/s 34 ms Chesapeake, VA<50miShare8/22/2015 10:50 PM EDT 68.98.247.19917.18 Mb/s 10.56 Mb/s 27 ms Richmond, VA~100miShare8/22/2015 9:01 PM EDT 68.98.247.19921.48 Mb/s 2.91 Mb/s 32 ms Chesapeake, VA<50miShare8/22/2015 8:41 PM EDT 68.98.247.19958.12 Mb/s 22.61 Mb/s 37 ms Chesapeake, VA<50miShare8/22/2015 8:39 PM EDT 68.98.247.19923.78 Mb/s 1.63 Mb/s 31 ms Chesapeake, VA<50miShare8/22/2015 8:33 PM EDT 68.98.247.19931.64 Mb/s 1.46 Mb/s 34 ms Chesapeake, VA<50miShare8/22/2015 7:59 PM EDT 68.98.247.19948.69 Mb/s 8.34 Mb/s 33 ms Chesapeake, VA<50miShareLOAD MORE RESULTS HERE ARE MY SPEED TEST2.7KViews0likes1Comment
Modem disconnecting with large downloads
I've got Internet Essentials and have a Motorola SB5120 modem (which is probably a bit long in the tooth). Everything works fine, except when there is a large amount of network traffic because of a large download, such as downloading Steam games or (at the moment) updating the maps on a GPS unit. When downloading a large file, the connection drops, with lights dropping on the modem. Modem will reconnect and work for a few minutes and then drop again. Only during large downloads--streaming is fine, gaming is fine, etc. Suggestions welcome!2.3KViews0likes0Comments
Frequent Internet Drop or Intermittent throughout the day
Setup: Motorola SB5101 modem, Linksys RT31P2 broadband router (to run Vonage), and a Net Gear Nighthawk wireless router, in that order. I experience frequent drops on the wired line and the wireless line as well. Makes watching Netflix streaming a pain in the b***. Can I get rid of the Linksys router and run Vonage from the NetGear Nighthawk? Do I need to upgrade the Motorola modem? Looking for any suggestions, or where I might find modem log or other performance information that helps me understand why I have the frequent interruptions. Been going on for years. KMS2.3KViews0likes2CommentsSB6141 Random Drops
Intermittently my SB1641 will reboot. Right before it happens, I get a flurry of Critical Errors on the Modem Log Screen. Mostly: No Ranging Response received - T3 time-out (I'll get about 7 or 8 in rapid fashion,then the reboot) When I called Tech Support the guy admitted that my neighborhood appeared to have about 50% of the Modems offline but could not declare an outage. All my signals and levels appear normal. I have changed our connectors, cables, everything in line to the SB Modem. I even connected directly to the Modem with the same issue. It looks to be a Cox issue but all I can get is we will send a Tech out in 4 days. I need to work from home and have to drive to the local McDonalds to get my work done. Is it worth trying a new Modem before the Tech arrives...not sure what else to do.2.5KViews0likes2Comments
Add me to the list of intermittent connections/no signal
I have been having a problem for a few months now of an intermittent or dropped internet signal, but have largely ignored it as every time I call support it is the same script being read to me telling me to do what I have already done (power down, boot modem, then router, then computer, bypass the router, etc). Generally if I power off my router then back up it will resume working, but eventually it dies again. Lately I notice that the modem lights (motorola SB5120) will cycle over and over for up to an hour before a signal is re-established. It almost always dies between 9:30 and 10:00 AM and is hit or miss until about 8:00 PM when it seems to work through the night.My modem log shows that the date is never set as it fails, don't know if that is a related issue. I called tech support today and was told that my signal is very strong and that the problem will be with my equipment or wiring. Last time I called I was told that the tech didn't know what else to tell me and I needed to buy a new modem and/or router in order to stop the problem. I have no apparent splitter for the internet, line goes directly into the house up to the connection box where there is a splitter only for satellite. The cable labeled for my den where the modem and router is at comes in the box, connects to another cable via a female to female coax adapter, then goes back out to the den. Any suggestions?5.9KViews0likes9Comments
Intermittent Connect. Drops and Lag.
So I've been having some connection issues since early April whenever I started the Cox HSI service. The connection intermittently drops out. Sometimes the modem restarts (I'm on my third modem). I believe the upstream is having problems because it seems to only happen whil either playing xbox, which requires sending information back and forth constantly, or doing something of a similiar nature on any other device such as uploading videos or other information on my computer or phone. My connection is going through the Cisco DPQ-3212 into an ASUS RT-N56U. The problem persists even while connected directly to the modem, xbox and computer. I have had 6 Techs come out so far, the next one is coming out this Sunday. All but one of the Techs said that there is nothing that they could do in regards to the connection drop out and advised that a maintenance team would have to come out and replace the line, which has still yet to be done. Is this the problem? Should the line be replaced and all be fine? Or is there another issue outlined somewhere? I'll upload some modem specs later on. If any other information is needed just let me know. Also, I have searched and searched for answers on forums including dslreports and can not find any resolve.11KViews0likes4Comments