Intermittent Email send/receive failures with POP3 - Again, for weeks
I posted this a couple weeks ago, have received no responses, and discovered it was deleted. So I'm posting it again. Don't delete it again...please solve it. For the past few weeks now, I've been experiencing the infamous & intermittent email send/receive failures, like many other customers in these forums have reported. My system specs: Windows 10 Pro x64 MS Windows Defender active, no other security packages MS Outlook Cox Internet Preferred package with the Cox provided DOCSYS 3.0 NetGear N450 modem/router My issues: For several weeks, my various Cox email accounts have intermittent problems sending or receiving emails through Outlook 2007. When receiving emails, I'll get the Outlook pop-up error window stating: ------------------------------------------------------------------- "Task 'myemailaddress' - Receiving' reported error (0x800CCC92 or some other error code) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." ------------------------------------------------------------------- This issue happens consistently, several times a day with all my Cox email accounts...then emails will suddenly work again...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for the past few weeks now. I don't bother calling Support about this because they usually blame Outlook and do nothing. It's not an Outlook problem. Everything works great, when it works...then this sudden issue pops once or twice a year, as so many other customers have been reporting. And as mentioned by other customers, Cox somewhat acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. In the past, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. This happens regularly, so please Cox...don't ask the usual questions about using Webmail, trying another computer, etc. We know, and you know, this has been a persistent, recurring issue with Cox email accounts for many years and these suggestions don't work or fix anything. Usually, Cox Support hems & haws and says they're working on it...or they wrongly blame Outlook...and nothing gets resolved. After repeated complaints to report the issue, they'll usually reset or do something to solve the issue. So I'm adding my issue & complaint here to be resolved also. Please fix this email issues ASAP. Thank you.8.8KViews0likes17Comments
E-mails not being sent
Hi, About a month ago, I was in the Philippines. I was carrying a Dell laptop PC, a Nexus 10 Tablet and a Samsung Galaxy 6. I was able to receive e-mails to my cox account on all these devices. I responded to several e-mails on all devices, but later discovered that none of the e-mails had been sent. The e-mails appeared to have been sent from all devices (they were stored in the Sent folder) but they did not reached the final destination. I contacted Cox support and got the message that I was sending via a Wi-Fi router with a blocked IP address. My laptop uses Outlook for e-mail and my tablet and phone the Android e-mail application. I flew home via Tokyo and Portland and tried to send e-mails at both lay-overs. Same problem at both airports. None of the e-mails got sent. When I got home to San Diego everything worked fine. Last week, I went to Los Angeles and stayed at a hotel with Wi-Fi. I responded to two e-mails I had received to my Cox account. Today, I found out that neither of those two e-mails reached their destination, although they are stored in the Sent file on the tablet. When re-sending the e-mails at home it works fine. What is going on? Why can I send cox e-mails only from home and not while being on the road? Note - sending e-mails from my G-mail account worked fine in The Philippines. Best Regards, Rune Johanson7.9KViews0likes16CommentsIntermittent Email send/receive failures with POP3 - Again, part 2
I originally posted this several months ago in this forum, on 01/09/2015, which can still be seen in my account. For some reason, it will not allow me to respond to the tech there and it seems to be locked for some stupid reason. So I'm reposting it here because the original issue is still not resolved and I'm getting tired of this issue. Many other customers are reporting this same issue and no one at Cox is doing anything about it, except shining us on about fixing it or looking into it. Please don't respond back blaming Outlook or asking the routine simple questions that just waste time and run in circles. Please read my original posting starting 01/09/02015 where all of this was already done...the questions you asked, and the answers I gave Cox. This has already been acknowledged by Cox as a Cox issue...and hasn't yet been resolved. Original post from 01/09/2015 below, but with minor updates ---------------------------------------------------------------- For several months now, I've been experiencing the intermittent email send/receive failures, like many other customers in these forums have reported. This needs to get fixed by Cox ASAP, instead of sometimes telling us it's being worked on. My system specs: Windows 8.1 Pro x64 MS Windows Defender active, no other security packages MS Outlook 2007 Cox Internet Preferred package with the Cox provided DOCSYS 3.0 NetGear N450 modem/router My issues: For several months, all of my @cox.net email accounts have intermittent problems sending or receiving emails through Outlook 2007. When receiving emails, I'll get the Outlook pop-up error window stating (the message details may vary depending): ------------------------------------------------------------------- "Task 'myemailaddress@cox.net - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." ------------------------------------------------------------------- This issue happens consistently, several times a day...then emails will suddenly work again...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for several months now. I have several other non-Cox email addresses that have no issues at all sending/receiving within Outlook. Only my Cox email addresses have this issue. I've called Support about this on multiple occasions. Some support reps blame Outlook, like usual, while others have acknowledged it's a Cox issue and they'll forward it on for resolution. It's not an Outlook problem. Everything worked great for years...then this sudden issue popped up months ago, as so many other customers have been reporting. And as mentioned by other customers, Cox acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. But this has been going on for far too long and we never see a solution. On my end, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. From a troubleshooting standpoint, everything points to Cox being the culprit, which they have acknowledged. Instead of just nodding at us, tell us what's really going on and kick someone to hard fix this. I've been a Cox customer for around 20 years and was one of the first to jump on to your cable Internet service when it arrived back in the 90s. I've always recommended Cox to my friends because of the solid service & support. Now, with the rate hikes, cutting of channels in TV packages (although no reduction in charges), spotty service & support, I have been seriously considering alternatives. You have a lot of unhappy customers that you just raised rates on a few months ago, some of whom rely on email for their business, and are wondering what's gone wrong with the usually solid service & support we've had from Cox for years. Thank you.2.2KViews0likes0Comments
Why can't i access any other webpages other than "check my mail", pictures included.
I called about this issue about a week ago and it still hasn't been fixed. The phone rep was very polite and said that they were having tech problems with the website. These things do occur but from a internet provider i would imagine they would have it corrected by now. Anytime i try to "view my bill" or "view my account" all i get is a url loaded and nothing else.2.2KViews0likes2Comments
Cox E-Mail and Tech Support
Got up this morning and started a frustrating morning. Seems that when I pop my email account I get a message that the "server password has changed. Enter a new password". Try using WebMail and get a screen with the Cox menus but no email window. So have been trying to either do live chat or call tech support. Live Chat - "All techs are busy" message. Phone call ..... after going through the menus, phone at the other end rings once and then goes to dead air, and ultimately I get the "if you'd like to make a call" message from the phone company. I'd say there are some major problems with cox here in Virginia and there appears to be no assistance or information, not even "we're currently having technical problems...." messages here or anywhere else on cox. Is it time to, after 19 years of internet service and 32 years of cable service, is it time to change services, after all left AOL 19 years ago for similar lack of concern. Has Cox gotten too big to be able to provide service that is paid for? Frustration in the field as a result of a lack of communication from THE COMPANY.2.5KViews0likes1CommentIntermittent Email send/receive failures with POP3
For several weeks now, I've been experiencing the intermittent email send/receive failures, like many other customers in these forums have reported. This needs to get fixed by Cox ASAP, instead of sometimes telling us it's being worked on. My system specs: Windows 8.1 Pro x64 MS Windows Defender active, no other security packages MS Outlook 2007 Cox Internet Preferred package with the Cox provided DOCSYS 3.0 NetGear N450 modem/router My issues: For several weeks, my various @cox.net email accounts have intermittent problems sending or receiving emails through Outlook 2007. My primary Cox email account has the most problems, though. When receiving emails, I'll get the Outlook pop-up error window stating: ------------------------------------------------------------------- "Task 'myemailaddress@cox.net - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." ------------------------------------------------------------------- This issue happens consistently, several times a day...then emails will suddenly work again...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for several weeks now. I have several other non-Cox email addresses that have no issues at all sending/receiving within Outlook. Only my Cox email addresses have this issue. In addition, on several occasions, I've noticed that when I do receive emails, they may be several hours old. I called Support about this a few weeks ago, but they blamed Outlook, like usual. It's not an Outlook problem. Everything worked great for years...then this sudden issue pops up a few weeks ago, as so many other customers have been reporting. And as mentioned by other customers, Cox somewhat acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. But this has been going on for far too long and we never see a solution. On my end, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. From a troubleshooting standpoint, everything points to Cox being the culprit, which they have acknowledged. Instead of just nodding at us, tell us what's really going on, lean on the people upstairs to fix this, and give us an ETA for the hard fix. I've been a Cox customer for around 20 years and was one of the first to jump on to your cable Internet service when it arrived back in the 90s. I've always recommended Cox to my friends because of the solid service & support. Now, with the rate hikes, cutting of channels in TV packages (although no reduction in charges), spotty service & support, I have been seriously considering alternatives. You have a lot of unhappy customers that you just raised rates on a few months ago, some of whom rely on email for their business, and are wondering what's gone wrong with the usually solid service & support we've had from Cox for years. Thank you.5.4KViews0likes7Comments
What's with all the email downtime - going into the third week now
I am going into the third week of constant and annoying downtime with email. I switched from POP to IMAP and it is better but still up and down all day long. Webmail is also tracking this. It's down when POP/IMAP is down. An occasional outage happens but this happens all day long making my Cox email accounts almost useless. I've had to setup Gmail accounts just to have something that works. What gives?2.3KViews0likes1Comment
Composing e-mail
When I try to compose an email message I get a box telling me to okay an addin (Java RTE) . When I okay it, I get another message telling me "certificate" has been revoked and I am "locked out" of composing email messages. I have reinstalled Java Runtime Environment and there's no difference. Another email program I am using (since Cox Webmail doesn't work) is Thunderbird and there's no problem composing and sending email messages. I prefer using the same email program for both receiving and sending messages. Don't like having to go to another program in order to send a message. I must be doing something wrong. I talked on line with a Cox person and she had no clue about what I was talking about. Can anybody help me?Solved2.3KViews0likes1Comment
