Packet loss in San Diego, CA
I have been experiencing packet losses since February. I have been ping testing with CMD every single day and have noticed that these packet losses I have been getting are completely random. It can last about 1-5 mins to 1-6 hours. I have already contacted COX a few times already and they don't see anything when pinging the modem/router. I have checked the cables on my end, none of them are faulty. Resetting the box and router do nothing. They even gave me a new Modem/router just about a week or 2 ago and this problem still persists. Getting work done is getting to become impossible with these packet losses. I even sent an FCC complaint and haven't heard NOTHING back at all.
Federal Assistance program approved and I still don't know what Cox is doing with my account
I'm approved for lifeline and truconnet and other types of assistance because I'm disabled I spoke the Cox and they don't say nothing I got everything from the federal government confirmation numbers and whatever else that show was that I'm approved and every time I try to talk to pop you'll find out when you see your bill go down and it's been months
Internet Disconnecting STILL
Hello Cox, I am writing here cause at this point I am incredibly frustrated. For the past few months we have been continually struggling with our internet. It cutting out with no rhyme or reason. We had a tech come out and they "found the problem" which was a bad splitter in the attic. Fixed that issue and was told it should work now. Worked for a couple days and then boom. problem back. Called the tech back out and after looking at everything they said oh all the cables were really old and they weren't sure why they hadn't been changed last time. All of them were changed and we were told again that should fix it. Well we are STILL having issues. I work from home and this has been interfering greatly. Why does this keep happening? I really do not want to call the tech back and and honestly don't feel like i should have to. having a tech come out 3 different times because they found 1 problem and then stopped there is not okay. At this point I am starting to think its all a waste of time and money and just want to have stable internet so i can work. When we loose internet it still shows that i have full bars.
Wired internet requires constant "Refresh" to stay online.
I'm disgusted and ready to move away from Cox because I constantly need to click "Refresh" to stay online. I'm wired but my wife uses wifi. She doesn't seem to have the problem. Sometimes I restart my browser and it comes back up. Sometimes I need to restart my computer and it comes back up. And I'm sure it may be my laptop connection. But nothing tells me what the issue is. I have an Iogear adapter with a USB-C connection. I wish the connection was an Ethernet cable, because they don't have this USB-C connection type perfected yet. I've had to replace many adapters and cables on other laptops. My guess is that Cox cuts the connection if there is inactivity for random amounts of time. Many times it doesn't tell me to refresh-it just goes dead.
WANATTACK DROPS
I understand what these are as I'm a 20 some years has a IT person. What I'm having a trouble with is every time some one or something sends a small amount of packets it is causing my Modem to drop internet connection and reset. It happens 4 to 5 times a day and my wife works from home and it is cause problems with her working and voip calls. We are connected with ethernet not wireless. The Modem connection light starts to blink and then resets the modem and then the connection light becomes solid again until the next little attack. I have the panaramic modem. I have tried different things, I have went from one extreme to the other. I have shutoff the Firewall completely and rebooted it for the firewall to take affect and it still is making logs in the firewall log stating that it has blocked these packets even though i have shutoff the firewall. it still cause the internet modem to drop connection back to the Headin to reconnect with Cox service. Cox should have a way in the modem to disable IPv6 address so we can try to see if that would take care of it. Firewall Log FW.WANATTACK DROP , 12 Attempts, 2021/12/8 19:58:00 Firewall Blocked FW.IPv6 FORWARD drop , 8175 Attempts, 2021/12/8 16:58:00 Firewall Blocked FW.IPv6 INPUT drop , 32064 Attempts, 2021/12/8 16:58:00 Firewall Blocked Just for proof, I do have the firewall shutoff and still the firewall is blocking things and shutdown my modem and rebooting it. Home Network Ethernet Wi-Fi MoCA Firewall Security Level:None I have ordered a new firewall router and I'm going to go into the modem and turn on the Bridge to pass all traffic to the new firewall router and see how that is going to work. I will update on here to let every one know how it went.Same story over utilized neighborhood.
I've had the tech(s) plural out to my house. Everyone one of them finds a different issue that could be the issue but nothing works. I know they like to focus on WiFi but that is just a secondary service of the 1Gig connection to the house. We are not a big user of internet with exception to a few hours at night and on the occasional weekend that my son is not working. With that being said, when he is on his Playstation it is unreliable. WHY? Well like many have already stated in many other treads in this forum, it has to do with over utilization for the neighborhood node. I recently had a business technician run a report on my address and found that the utilization for our area was in the "Red". He said when you have your tech come out have them run a report on utilization and they will be able to escalate the issue to the maintenance team. My latest tech had no idea what that meant and had been working for COX for 15 years. His suggestion was to remove the other WiFi devices in my home and that should help the wired connection. SMH! He did say he would ask about the information I had provided but wasn't sure if it would be approved for an additional work order. So, now I type this message and put on paper (Computer) my issues before I call/text the person that is going to ask me to reboot my modem for the 500th time in the last 10 days. Not that they will understand my frustration as they can only read from the playbook that they are given to resolve basic issues. Where is the expert level support number? How can I by-pass this step without screaming at the poor person who is only trying to do their job, but won't work outside of their small area of responsibility. I know, you can email cox.help@cox.com. Will that get the results that I need or just another response of woe is you. WHEN WILL COX ACTUALLY PROVIDE A SERVICE THAT I PAY FOR? Not some of the time but all of the time. I'm glad SRP and/or APS don't provide power if and when they feel like it